Staff Assistant I, Airport Station

American Airlines • Atlanta, GA

5d • Onsite

About The Position

This job is a member of the Airport Stations Team within the Customer Experience Division. Responsible for performing a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations. This role reports directly to the Station Manager and supports all administrative functions for the ATL operation, including coordination with Customer Service, Ramp, and Business Partner leadership.

Requirements

• High School diploma or GED
• Previous office/clerical experience
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Nice To Haves

• Experience with AA systems such as Sabre/DECS, QIK, SharePoint, Concur, and Tableau is preferred.

Responsibilities

• Provides assistance with preparation of management presentations and special projects as required
• Administers, reviews, and monitors all local invoices through InvoiceWorks and disseminate as necessary
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)
• Handles payroll processing in Workbrain for management and support staff
• Processes bereavement letters and coordinates local communications and response
• Manages employee parking, including permitting and assignments, as required
• Assists with timekeeping functions, data entry, data verification, reconciliations and filing
• Maintains employee files, as necessary
• Maintains Station meeting plans, including monthly emergency response
• Accesses and manages various periodic reports, including performance, audit, expense, employee engagement and recognition, etc.
• Updates required manuals
• Files and maintains all security related items
• Acts as backup for various payroll functions
• Manages records for OSHA, safety, etc. (301's, weekly and annual)
• Assists with budget preparation and reconciliation, including monthly closeout of landing fees
• Supports auditing activities as required
• Tracks and verifies incentive funds earned
• Liaises with CRE/Facilities and vendors to track local projects, as needed
• Leads/directs work with other support staff, as needed
• Performs other duties as required

Benefits

• Health, dental, prescription and vision benefits
• Virtual doctor visits
• Flexible spending accounts
• Wellness programs
• 401(k) Program
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED