Staff Assistant II, Airport Hub/Gateway

American Airlines • Charlotte, NC

5d • Onsite

About The Position

This role is part of the Airport Hubs & Gateway Team within the Customer Experience Division. The Staff Assistant II is responsible for handling one or more of the following as their primary role: attendance and compliance, overseeing and coordinating the airport badging process, distribution of equipment, supplies, and inventory management, coordinating payroll, coordinating and maintaining operation coverage and lost time, and managing new hire and transfer boarding. The position performs a wide variety of office duties including coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations. It also provides assistance with the preparation of management presentations and special projects, troubleshoots and escalates office technology issues, tracks and ensures employees complete onboarding duties, and assists in station event planning, coordination, and execution.

Requirements

• High School diploma or GED equivalency
• Previous office/clerical experience
• Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and written with all levels within the Organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Responsibilities

• Responsible for front line employee bids, transfers, and vacation to ensure proper staffing and compliance with union agreements
• Oversee and coordinate the airport badging process, ensuring all team members maintain appropriate access credentials to perform their roles efficiently and securely
• Distribution of equipment, supplies, and inventory management
• Coordinating payroll
• Coordinating and maintaining operation coverage and lost time
• Managing new hire and transfer boarding
• Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
• Provides assistance with preparation of management presentations and special projects as required
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED