Staff Assistant II

Utah State University • South Jordan, UT

8d • Onsite

About The Position

The Staff Assistant II provides administrative and operational support for the department and serves as a primary point of contact for patrons, visitors, and clients. Incumbents in the Staff Assistant II position perform a variety of administrative support and customer service duties requiring knowledge of departmental operations, administrative systems, and software platforms. This position supports multiple staff members and assists with day-to-day office and operational functions.

Requirements

• Two years of experience in an office setting or an associate degree is required; or an equivalent combination of education and experience.
• Skilled with computers and related software programs.
• Skilled with basic office equipment, including printers, copiers, and telephone systems.
• Good organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service in a fast-paced, public-facing environment.
• Ability to handle sensitive and confidential business data and personal information.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of administrative and office support procedures.
• Ability to learn and manage multiple operational software systems and platforms.
• Attention to detail and accuracy in record keeping and data management.

Nice To Haves

• Experience working in a customer service or public-facing environment.
• Experience with platforms such as Paciolan, Clover, PayPal, Jotform, and Canva.
• Experience with administrative support, purchasing, inventory management, or event operations.
• Familiarity with university or organizational administrative processes.

Responsibilities

• Serves as the primary on-site, in-person contact for patrons, visitors, and clients by providing information, answering questions, and assisting with requests.
• Performs office duties including answering phones, directing calls to appropriate parties, responding to emails, data entry, filing, appointment coordination, and other general administrative duties as assigned.
• Provides administrative support to departmental staff through various operational and special projects, including but not limited to purchasing support, inventory management, record keeping, reporting, and data tracking.
• Coordinates and manages operational software platforms and tools including Paciolan, Clover, PayPal, Jotform, Canva, and other department systems as needed.
• Assists with payment processing, registrations, customer transactions, and reconciliation support through approved departmental systems.
• Creates, updates, and maintains forms, templates, communications, graphics, and other digital materials to support departmental operations and programs.
• Assists with maintaining organized records, databases, files, and documentation to ensure operational accuracy and efficiency.
• Coordinates communication between staff, patrons, vendors, and external partners regarding departmental operations and services.
• Maintains office and operational supplies and assists with purchasing and inventory tracking.
• May assist with website updates, marketing materials, event support, and departmental outreach efforts.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Dual Career Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree