Sr Workplace Benefits Product (Platform & Delivery Manager)
About The Position
At Bank of America, this role leads the daily management and development of Institutional Retirement products. It develops, maintains, and executes product strategy; delivers solutions for Workplace Benefits clients; identifies gaps; and develops plans to address them. The role applies product management and development expertise to complex cross-functional initiatives and communicates complex information clearly and concisely. The position owns the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem. It serves as the primary business owner and escalation point for platform operations, production support, incidents, and release monitoring. The role leads initiatives from intake through implementation, translating business and participant needs into business cases, target-state solutions, requirements, delivery plans, and measurable outcomes. The role also leads Agile planning and governance, coordinates decisions and dependencies across business and technology partners, oversees participant and client experiences across servicing channels, and provides executive reporting and governance for application ownership and controls. It manages strategic vendors and related contracts, budgets, service performance, and resources, while leading communications, training, and adoption activities.
Requirements
- 8+ years of experience leading complex digital, platform, product, technology, or transformation initiatives.
- Demonstrated ability to lead cross-functional programs across business, technology, operations, and risk organizations.
- Experience developing platform strategy, business cases, roadmaps, requirements, and delivery plans.
- Strong understanding of digital platforms, application delivery, integrations, security controls, and production support.
- Proven ability to influence stakeholders, communicate with executives, and drive decisions in a matrixed environment.
- Strong analytical, problem-solving, and leadership skills, including experience managing vendors, contracts, and budgets.
- Minimum education requirement: High School Diploma, GED, Secondary School, or equivalent.
Nice To Haves
- Bachelor's degree or equivalent work experience.
- Experience in financial services, wealth management, retirement, employee benefits, or participant-facing digital platforms.
- Experience with fraud, cybersecurity, accessibility, regulatory, and risk management initiatives.
- Experience serving as the business owner for a large-scale digital platform or enterprise application.
- Familiarity with APIs, digital ecosystems, data integrations, and platform modernization.
- Advanced degree preferred.
Responsibilities
- Own the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem.
- Serve as the primary business owner and escalation point for platform operations, production support, incidents, and release monitoring.
- Lead strategic, enterprise, regulatory, fraud, security, accessibility, and client-driven initiatives from intake through implementation.
- Translate business and participant needs into business cases, target-state solutions, requirements, delivery plans, and measurable outcomes.
- Lead Agile planning and governance, including PI Planning, Epic and story readiness, estimate review, tollgate approvals, testing, release readiness, and post-launch support.
- Partner across Product, Technology, Operations, Digital, Call Center, Risk, Legal, Compliance, Fraud, and client-facing teams to manage decisions, risks, and dependencies.
- Review and approve participant and client experiences across web, mobile, call center, middleware, and integrated servicing channels.
- Provide executive reporting and governance for application ownership, controls, process inventories, entitlements, and data classification.
- Manage strategic vendors, contracts, statements of work, budgets, invoices, service performance, and resource escalations.
- Lead stakeholder communications, training, and adoption activities that support successful implementation and sustained platform performance.
Benefits
- Access to paid time off.
- Annual discretionary incentive plan eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
