Sr. Manager, SMB Product & Benefits Strategy

Visa•Miami, FL

5d•$130,900 - $210,000•Hybrid

About The Position

Visa’s LAC SMB VCS team oversees Visa’s small-business strategy, thought leadership, segment key drivers and P&L, and supports development and execution of the regional sales pipeline. The Sr. Manager, SMB Product & Benefits Strategy advances Visa’s SMB value proposition across Latin America and the Caribbean by planning, prioritizing, and executing SMB solutions initiatives and shaping and commercializing a portfolio of SMB benefits. The role works with global, regional, and local teams to translate market opportunities and customer needs into product priorities and benefits. It collaborates closely with Product and Platforms, Go-To-Market, Benefits, Marketing, local markets, and sales teams. The position calls for an experienced product leader who can influence in a fast-paced environment, build and commercialize innovative products, and bring strategic leadership, creativity, collaboration, relationship management, and problem-solving skills. The position requires at least three days in the office; the specific days will be confirmed by the Hiring Manager. Work hours vary according to department needs, and travel is required 5–10% of the time. The role is performed in an office setting and requires sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 8 years of relevant work experience with a bachelor’s degree, at least 5 years with an advanced degree, or 2 years with a PhD.
Experience building and managing relationships with key stakeholders.
Experience leading new client acquisition and sales opportunity management.
Experience negotiating and closing deals across multiple geographies.
Experience collaborating with cross-functional teams, including legal, marketing, and finance.
Experience monitoring market triggers and identifying opportunities to unseat competition.
Experience integrating clients into sales and product ecosystems.
Experience maintaining customer focus and maximizing business opportunities.
Fluency in Spanish and English.

Nice To Haves

At least 9 years of relevant work experience with a bachelor’s degree, at least 7 years with an advanced degree, or at least 3 years with a PhD.
At least 5 years of product leadership experience at a financial institution, financial technology company, or related company targeting SMBs.
Deep understanding of the SMB segment, including issuer needs, client priorities, product adoption drivers, competitive dynamics, and the broader payments ecosystem across Latin America and the Caribbean.
Deep product management experience in commercial/B2B payments and small business.
Prior experience with cardholder incentives and card products, and developing narratives to communicate benefit value propositions and drive adoption.
Track record of developing and executing a product vision for successful products based on a deep understanding of customer needs.
Experience negotiating commercial agreements with external partners.
Strong collaboration and communication skills and executive presence.
Self-motivation and comfort with ambiguity, with the maturity and competence to influence across multiple levels and organizations, including internal and external stakeholders.
Ability to support strategic initiatives across matrixed organizations by identifying opportunities, risks, and execution priorities, and translating ambiguity into structured, decision-ready recommendations.
Portuguese language skills.

Responsibilities

Drive planning and execution of Visa’s SMB product strategy and roadmap across Latin America and the Caribbean, aligning global objectives, regional priorities, market opportunities, customer needs, competitive trends, and client feedback into a portfolio of solutions, capabilities, and SMB-first benefits.
Lead sourcing, evaluation, negotiation, and management of strategic partners and differentiated SMB-first benefits aligned with the global SMB benefits layer initiative.
Own end-to-end commercialization of the SMB benefits layer, including identifying pilot clients across geographies, creating and executing a go-to-market strategy, and scaling the pipeline across LAC with the LAC SMB go-to-market lead and local sales specialists.
Work with local markets to identify, package, and commercialize attractive benefit packages.
Establish and standardize processes for a simplified sales, implementation, and onboarding model that supports scale and aligns with the global SMB benefits layer model.
Serve as a subject matter expert for SMB solutions and benefits internally and externally with Visa clients, demonstrate thought leadership, and enable flawless execution.