Sr. Manager, SMB Premium

Visa•San Francisco, CA

9d•$154,000 - $247,000•Hybrid

About The Position

Visa Commercial Solutions (VCS) grows payment flows between businesses and governments, serving organizations from small businesses to global corporations. Its Core Products and Platforms team works with financial institutions and fintechs to develop and manage payment solutions for commercial and public-sector needs, including small businesses. The Sr. Manager, SMB Benefits plays a central role in developing Visa’s small-business benefits proposition. The role sits at the intersection of product strategy, partnerships, and commercialization, and is responsible for sourcing and negotiating benefit partners that strengthen the global and North America SMB value proposition, including marketing, enrollment programs, and budgets. The position partners with Visa’s broader benefits organization, local product and sales stakeholders, external partners, and finance and accounting teams to run the North America benefits organization as a business unit within the VCS Small Business product team. The successful candidate is an experienced product leader who can influence in a fast-paced, dynamic environment and has a record of building and commercializing innovative products that deliver substantial market value. The role calls for strategic leadership, innovation, collaboration, relationship management, and problem-solving, together with a hands-on, action-oriented approach and the ability to inspire others with a vision. This is a hybrid position; the Hiring Manager will confirm the expected number of days in the office. Work hours vary according to department needs. Travel is required 5–10% of the time. The position is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 8 years of relevant work experience with a bachelor’s degree, or at least 5 years of experience with an advanced degree, or 2 years of work experience with a Ph.D.
Deep product-management experience in commercial/B2B payments and small-business software, including agentic capabilities and advanced small-business software providers.
Experience developing narratives that communicate the value proposition of each benefit and drive adoption.
Ability to own and manage a dynamic budget across multiple stakeholders and regions.
A track record of developing and executing product vision for successful products based on a deep understanding of customer needs.
Experience negotiating commercial agreements with external partners.
Demonstrated thought leadership, creative opportunity identification, and innovation that differentiates products, supported by evidence of tangible business results.
Experience managing and developing strong cross-functional partnerships in matrixed organizations to influence and create roadmaps.
Ability to develop and communicate strategy and secure internal investment for products.
Strong collaboration, communication, and executive presence.
Self-motivation and comfort with ambiguity, with the maturity and competence to influence across organizational levels and internal and external stakeholder groups.

Nice To Haves

At least 9 years of relevant work experience with a bachelor’s degree, or at least 7 years with an advanced degree, or at least 3 years with a Ph.D.
Prior experience with cardholder incentives or card products.

Responsibilities

Define and execute the regional partner-sourcing strategy for SMB benefits, including identifying, negotiating with, and managing strategic benefit providers to build effective value propositions globally and in North America.
Work with local markets to identify, package, and commercialize attractive benefit packages.
Partner with VCS global colleagues to define and prioritize benefit enrollment and management features and capabilities.
Ensure each benefit provider aligns with the Visa 2030 product strategy and communicate the vision to customers, partners, and Visa teams.
Establish and standardize processes for simplified sales, implementation, and onboarding at scale, in collaboration with regional product and sales leads.
Develop training materials and technical guides for each benefit and region.
Support development of sales and go-to-market documentation.
Educate and empower regional teams to drive client adoption and market penetration.
Serve as an internal and external subject-matter expert for Visa Global SMB Benefits, including with Visa clients.
Develop key performance indicators and monitor performance for each benefit and regional benefit portfolio.
Provide thought leadership and enable flawless execution.