Account Manager, SMB

Fetch•Remote,

18h•$87,600 - $98,340•Remote

About The Position

The Account Manager is an individual contributor sales role responsible for supporting and managing client engagements, ensuring deliverables align with client needs, to ultimately drive client retention and revenue growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership. In this role, you will help launch campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You will support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

2+ years of experience in B2B account management, customer success, or related field
Direct industry experience in digital media, advertising, or consumer data
Foundational understanding of digital advertising KPIs and how media solutions drive outcomes
Experience supporting renewals, upsells, and client growth conversations
Ability to stay organized and prioritize across multiple projects and stakeholders
Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
Proficient in Salesforce or similar CRM
Proactive communication and strong collaboration skills
Comfort working in dynamic or evolving environments

Nice To Haves

Experience with SMB clients across relevant industries, including but not limited to CPG, Restaurants, Retail, Agency, or Consumer Services
Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
Experience collaborating with implementation, analytics, or other cross-functional teams
Experience leveraging AI, automation, and other technology to drive measurable impact

Responsibilities

Own revenue targets and contribute to individual and team goals
Drive client retention and growth, positioning Fetch as a strategic and long-term partner
Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy
Own client upsell opportunities, using performance data and market trends to expand Fetch’s share of partner budgets
Manage client engagements by coordinating calls and touchpoints, documenting next steps, and ensuring timely follow-up
Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time
Support the onboarding of new clients and brands, coordinating campaign setup, required materials, and expectations to ensure a smooth launch
Manage campaign setup and programming inputs using standardized workflows and templates to improve accuracy and minimize errors
Partner with internal teams to troubleshoot and optimize client performance, using AI-enabled tools to proactively identify trends, opportunities, and risks
Translate campaign data and performance trends into clear, actionable recommendations that guide client budget allocation and decision-making
Prepare and deliver client presentations, business reviews, and QBRs using AI-enabled tools to strengthen data visualization and storytelling
Manage revenue actualization and billing processes, ensuring financial records are accurate and compliant
Navigate deadlines and evolving priorities with increasing autonomy
Embrace sales-enablement, AI, and automation tools to improve efficiency and continuously evolve client-service workflows