Sr. Workday Systems Analyst

Uniphore•Palo Alto, CA

11d•$131,400 - $164,300•Onsite

About The Position

Uniphore is a leading B2B AI-native company focused on driving business outcomes across various industry verticals. The company specializes in integrating AI into customer-facing enterprise functions, offering a multimodal architecture that combines Generative AI, Knowledge AI, and Emotion AI with workflow automation and a co-pilot. Uniphore excels at capturing and analyzing voice, video, and text data to create more human processes and experiences for customers and employees. The Senior Workday Systems Analyst will serve as a hands-on functional business partner, responsible for the configuration, support, and enhancement of the Workday platform. This role requires close collaboration with HR, Finance, IT, and other stakeholders to understand business needs, propose effective solutions, and provide ongoing production support. The ideal candidate will be adept at analyzing requirements, documenting business processes, configuring Workday, resolving system issues, and developing reports and calculated fields.

Requirements

BS in Human Resources or Information Systems, or equivalent practical experience.
5+ years of HRIS/HR technology experience.
3+ years of hands-on Workday configuration and production support experience in a complex environment.
Strong configuration experience in Workday HCM, Recruiting, and Advanced Comp.
Experience in several additional areas, including Core Compensation, Performance, Talent, Absence, and Time Tracking.
Experience with EIB data loads.
Strong experience configuring Workday business processes, building custom reports, and calculated fields.
Experience gathering requirements, designing solutions, testing changes, troubleshooting issues, and supporting production deployments.
Strong analytical, problem-solving, documentation, and communication skills, with careful attention to data accuracy and controls.
Ability to manage multiple priorities, work independently, and collaborate effectively with technical and functional stakeholders.

Nice To Haves

Workday certifications or formal training in one or more relevant functional areas.
Experience supporting Workday in a global or multi-country environment.
Experience supporting Workday integrations and working with technical teams or vendors to resolve integration issues.
Understanding of HR data privacy, audit controls, and change management.
Experience supporting semiannual Workday releases.
Familiar with scheduling tools like Paradox, Rooster, or other similar tools.

Responsibilities

Configure, maintain, and support Workday HCM, including worker lifecycle events, organizations, job management staffing model, work structures, and foundational data.
Support Workday Recruiting configuration and processes, such as requisitions, candidate workflows, offers, hiring, and scheduling.
Configure and support Compensation, including compensation plans, eligibility rules, compensation review processes, validations, and statements.
Support Performance and Talent processes, including goals, performance reviews, calibration, talent reviews, templates, notifications, and dashboards.
Configure and support Absence and Time Tracking, including plans, eligibility, accruals, time entry, validations, approvals, and issue resolution.
Analyze and resolve Workday production issues, performing root-cause analysis, configuration fixes, testing, stakeholder communication, and documentation.
Partner with HR and business stakeholders to analyze requirements, evaluate solution options, and recommend scalable Workday solutions aligned with business processes, system capabilities, and governance standards.
Configure and maintain Workday business processes, including steps, approvals, condition rules, validations, notifications, and security policies.
Administer role-based, user-based, and organization-based security groups.
Establish a cadence for system security reviews, segregation-of-duties, and data integrity.
Support Workday governance by maintaining configuration standards, documentation, change controls, naming conventions, and system access.
Conduct downstream impact analysis before implementing configuration, business process, security, or data changes.
Design, build, and maintain Workday custom reports, including advanced, matrix, and trending reports.
Create and troubleshoot calculated fields.
Establish and execute recurring data audits and reconciliations across Workday and integrated third-party systems to identify and resolve data integrity issues.
Configure and maintain Workday Hubs, dashboards, and other self-service tools.
Perform mass data changes using Workday EIBs.
Monitor and support Workday integrations with third-party systems, troubleshooting data and integration issues and collaborating with IT, vendors, and integration resources.
Lead requirements gathering, configuration, testing, roll-out, and post-production support for system changes.
Review bi-annual releases, recommend new feature adoption, and lead testing.
Maintain system setup documentation, test scripts, and user guides.
Provide training and knowledge transfer to HR users and support partners.
Partner with Workday, third-party vendors, and external consultants to troubleshoot issues, implement enhancements, and ensure solutions meet business and technical requirements.