Sr. Warehouse Supervisor

CTDI•Justin, TX

21d•Onsite

About The Position

The Sr. Warehouse Supervisor is responsible for daily warehouse operations, ensuring safe, accurate, and efficient handling of inbound and outbound shipments. The role drives productivity, manages costs, supports continuous improvement, and leads supervisory and frontline teams. Working with cross-functional partners, the supervisor helps ensure timely delivery, high service levels, and customer satisfaction. The position is based in a warehouse environment and is scheduled for the 1st shift, 6:30 a.m. to 4:00 p.m., Monday through Friday. An associate degree is preferred, or equivalent work experience. Candidates must be authorized to work in the United States and be at least 18 years of age. The position does not qualify for visa sponsorship. CTDI is an engineering, repair, and logistics company serving wireless telecommunications, high-speed internet, and cable providers. It has over 11,000 U.S. employees across more than 60 U.S. operations and over 20,000 employees worldwide.

Requirements

4–5+ years of warehousing or distribution management experience, preferably in pick, pack, and ship operations at a larger warehouse or distribution facility.
At least 2 years of supervisory experience.
Broad understanding of business operations and strategies, with the ability to align team performance with organizational goals.
Strong knowledge of warehouse management systems (WMS) and inventory control.
Ability to maintain accurate, organized records and ensure compliance with company standards.
Strategic planning and analytical thinking skills, including identifying trends, patterns, and process-improvement opportunities.
Strong problem-solving and decision-making skills, sound judgment, and a results-focused continuous-improvement mindset.
Effective leadership and interpersonal abilities, including clear communication, team motivation, cross-functional influence, and professional customer engagement.
Ability to thrive in a fast-paced environment, prioritize tasks, manage multiple projects, and meet deadlines.
Strong computer skills, including proficiency in Microsoft Excel for reporting, analysis, and data-driven decision-making.
General knowledge of OSHA standards and workplace safety practices.
Must be authorized to work in the United States.
Must be at least 18 years of age.

Nice To Haves

Previous experience in high-volume distribution, manufacturing, technical service (such as testing and repair), or forward/reverse logistics operations.
Experience supervising temporary staff.
Experience working with UKG.
Associate degree preferred, or equivalent work experience.

Responsibilities

Supervise and coordinate receiving, storage, order fulfillment, and shipping activities to ensure efficiency and accuracy.
Monitor operational performance, meet or exceed daily KPIs, and implement improvements to productivity and quality.
Maintain customer compliance requirements and consistently meet processing-time and accuracy standards.
Communicate with management and customers to ensure SLAs are met and resolve issues promptly.
Manage inventory accuracy through regular cycle counts and control measures.
Lead and engage warehouse staff, address employee concerns, and foster a positive work environment.
Assist with labor planning, scheduling, and P&L forecasting and analysis.
Prepare, maintain, and analyze operational, customer, and internal reports; identify trends and actionable items.
Develop and implement action plans for new or improved processes that maximize efficiency while maintaining quality.
Support escalated issues during shifts and ensure compliance with health, safety, and company policies.
Collaborate with logistics, transportation, and customer service teams to support timely deliveries.
Participate in special projects, seasonal planning, and process changes as needed.
Perform other duties as assigned based on business needs.