Sr. UX Writer

Herbalife • Torrance, CA

1d • Hybrid

About The Position

Herbalife is seeking a Senior UX Writer and Product Content Producer to shape clear, intuitive, human-centered experiences across its digital products. The role helps customers and distributors understand options, complete tasks confidently, and navigate complex workflows with less effort and frustration. As an embedded partner to Product Design, Product Management, Research, and Engineering, the writer contributes throughout the product development lifecycle, from discovery and journey mapping through design, testing, launch, and ongoing optimization.

The role extends beyond writing individual screens to shaping content strategy, information hierarchy, terminology, and reusable content patterns. It also develops consumer-facing copy for digital experiences such as promotional pages, homepage sections, and product or feature highlights, partnering with Marketing to translate messaging priorities into clear, engaging content. Promotional copy is reviewed and approved by Marketing before publication.

This position combines hands-on writing, systems thinking, and creative expression. It balances clarity and utility with warmth, personality, and brand expression, while supporting mobile-first, accessible experiences that scale across platforms, markets, and languages. The writer develops a working understanding of approved health and wellness terminology across the English-speaking markets served, applies market-specific guidance, and involves appropriate stakeholders when language or claims require review.

The Digital Product team works across user needs, business priorities, and technology to make Herbalife’s digital experiences more intuitive, engaging, and useful for customers and distributors worldwide. The writer helps shape product experiences, contributes a content perspective to product decisions, and helps establish practices that improve quality and consistency. The work aims to reduce confusion and frustration, help people complete important tasks, and make digital interactions feel more human and rewarding.

Requirements

• 5–8 years of experience in UX writing, product content design, or a closely related discipline, with substantial experience contributing to shipped digital products.
• A portfolio demonstrating end-to-end product content work, including the user problem, the candidate’s contribution, decision rationale, and outcomes or lessons learned.
• Strong understanding of user-centered design, usability, information hierarchy, and interaction patterns.
• Ability to write clear, concise, actionable content for mobile and responsive digital experiences.
• Ability to balance task-oriented UX writing with distinctive voice and personality, choosing when expressive language is appropriate and when simplicity and directness should take priority.
• Experience designing content for multi-step journeys, forms, transactional flows, and complex system states.
• Ability to develop terminology, content patterns, and guidance across an interconnected product experience, beyond individual strings.
• Experience collaborating with Product Design, Product Management, Research, and Engineering throughout the product development lifecycle.
• Ability to use qualitative research and quantitative signals to inform and improve content decisions.
• Working knowledge of plain-language and digital accessibility principles as they apply to product content.
• Ability to learn and consistently apply market-specific health and wellness terminology and content requirements using approved guidance, and to seek clarification when wording or claims require review.
• Excellent collaboration, communication, and stakeholder management skills, including the ability to explain recommendations and navigate challenging requirements.
• Ability to lead multiple priorities while maintaining attention to detail and consistency.
• Experience working in collaborative design tools such as Figma and documenting content for implementation.
• Bachelor’s degree in a relevant field, or equivalent practical experience.

Nice To Haves

• Experience writing consumer-facing digital content and collaborating with Marketing on promotional messaging, content reviews, and approvals.
• Experience supporting global products and collaborating with localization teams.
• Experience with e-commerce, account management, onboarding, enrollment, or other complex transactional experiences.
• Experience contributing to a design system, product content style guide, or shared terminology framework.
• Experience simplifying business rules or technical requirements into understandable user-facing language.
• Experience working with Legal, Compliance, or other review stakeholders on product content.
• Experience writing health and wellness content or adapting content to market-specific terminology and claims requirements.
• Experience mentoring peers or helping cross-functional teams improve their UX writing practices.

Responsibilities

• Write end-to-end UX content for onboarding, enrollment, shopping, checkout, and account management, including navigation, forms, system messages, notifications, and related transactional communications.
• Simplify complex workflows and requirements so users understand options, complete tasks confidently, and recover from errors.
• Use warm, human copy and thoughtful moments of delight while adapting tone to context without compromising clarity or accessibility.
• Develop copy for promotional pages, homepage sections, and product or feature highlights in partnership with Marketing.
• Coordinate Marketing review and approval of promotional messaging before publication.
• Partner with Product Design, Product Management, Research, and Engineering to shape user journeys, information hierarchy, and content within flows and prototypes.
• Account for dynamic content, validation rules, and alternate states, and review implemented experiences for accuracy and intended behavior.
• Explain content recommendations and trade-offs while balancing user needs, business objectives, and delivery constraints.
• Develop and maintain shared terminology, voice and tone guidance, and reusable content patterns within the design system.
• Apply mobile-first, plain-language, accessibility, and localization practices across devices, languages, and markets.
• Learn and apply approved health and wellness terminology across English-speaking regions, understanding which phrases to use or avoid.
• Partner with Marketing, Legal, Compliance, and regional stakeholders to maintain current references and resolve wording that requires review.
• Use research, analytics, and user feedback to identify content friction and prioritize improvements.
• Partner on usability testing and content experiments, assessing effectiveness through comprehension, task completion, error recovery, abandonment, and support needs.

Benefits

• Group health programs, including medical, dental, vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), basic life/AD&D, short- and long-term disability, and an Employee Assistance Program (EAP).
• Other voluntary benefit programs, including a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), supplemental life, critical illness, hospitalization and accident insurance, and pet insurance.
• Paid time off, including company-observed U.S. holidays, floating holidays, vacation, sick time, a volunteer program, paid maternity and paternity leave, bereavement leave, personal leave, and time off for voting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior