Senior Associate - UX Writer
About The Position
The Senior Associate - UX Writer joins American Express’s global Enterprise Design & Research team, which is embedded within digital product management and leads design efforts from concept through production across web, mobile, and push servicing channels. UX writers partner with designers, researchers, product managers, and engineers to shape the American Express voice across web, mobile, and partner-led channels. The role combines business and customer needs to advance digital experiences through straightforward, customer-centric content that brings American Express customer service to life.
Requirements
- At least 2 years of experience.
- Think strategically rather than acting primarily as a blank-filler.
- Clearly articulate how copy addresses objectives and solves problems.
- Champion collaboration, engaging early and often.
- Advocate for the user.
- Pivot quickly and support multiple projects simultaneously.
- Bring a positive attitude, strong work ethic, and ability to work with minimal supervision.
- Serve as an ambassador for UX writing and help the growing team reach its potential.
- Be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.
Responsibilities
- Contribute, with limited guidance, to developing product content for servicing journeys.
- Identify and propose opportunities to develop or enhance content, with guidance from senior colleagues.
- Consolidate insights from cross-functional teams to help create a seamless and intuitive user experience.
- Apply writing guidelines and standards to drive consistency in content.
- Proofread and edit content for accuracy, grammar, and style or tone.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on the retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working arrangements, depending on role and business need
- 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
