Senior Associate - UX Writer

American Express • New York, NY

10d

About The Position

The Enterprise Design & Research team is a global, multidisciplinary team embedded within the digital product management organization. It leads design efforts from concept through production for American Express’s largest servicing channels across web, mobile, and push. UX writers collaborate with designers, researchers, product managers, and engineers to develop the American Express voice across web, mobile, and partner-led channels, bringing the company’s customer service to life through straightforward, customer-centric content. This role combines business needs with customer needs to advance the digital experience.

Requirements

• At least 2 years of experience.
• Think strategically rather than simply filling in blanks.
• Clearly articulate how copy addresses objectives and solves problems.
• Champion collaboration, early and often.
• Advocate for the user.
• Pivot quickly and support multiple projects simultaneously.
• Demonstrate positivity, require minimal supervision, and have a strong work ethic.
• Serve as an ambassador for UX writing and help the growing team reach its potential.
• Skills: accessibility design, brand strategy, content localization, content strategy, copywriting, information architecture, product strategy, user testing, web design, and mobile design.
• Be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.

Responsibilities

• With limited guidance, contribute to the development of product content for servicing journeys.
• Identify and propose opportunities to develop or enhance content, with guidance from senior colleagues.
• Consolidate insights from cross-functional teams to help craft a seamless and intuitive user experience.
• Apply writing guidelines and standards to drive consistency in content.
• Proofread and edit provided content for accuracy, grammar, and style and tone.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed