Auto Finance Dealer EDS Sr Unit Manager - Hybrid
About The Position
As a Sr. Unit Manager at Capital One, you will lead a dynamic front-line team in Revenue Operations that serves as the face of Capital One for its dealers. Expertise in automotive SaaS and the broader software-as-a-service landscape supports the company’s digital platform goals. You will manage, develop, and motivate an internal team of 10–15 associates, striving to exceed customer service and experience standards. Creating excitement and maintaining morale through change are essential parts of the role. This is a hybrid position, subject to Capital One’s hybrid policy and required on-site presence at the designated office location. The role is based in Plano, Texas for the stated salary range. It includes eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 3 years of call center operations management experience.
- At least 2 years of people leadership experience.
- At least 1 year of experience using Microsoft Office or Google Suite.
- At least 2 years of auto finance experience.
Nice To Haves
- At least 5 years of people management experience.
- At least 2 years of process or project management experience.
- At least 4 years of auto finance experience.
- Bachelor’s degree or military experience.
- PMP, Lean, Agile, or Six Sigma certification.
Responsibilities
- Achieve business goals for a team of up to 10–15 associates.
- Provide ongoing feedback and coaching to improve customer experience, effectiveness, and efficiency.
- Prepare and deliver monthly performance reviews for direct reports.
- Manage business-level metrics to high efficiency standards.
- Share accountability for a business-level function team, including logistics, quality, innovation, and morale.
- Motivate and develop associates and help them achieve their career aspirations.
- Maintain team and individual morale through change and development.
- Execute assigned projects effectively.
- Complete administrative responsibilities, including time cards, spreadsheets, and team meetings, in a timely manner.
- Develop methods to discover and implement process improvements.
- Define and measure performance metrics and communicate them clearly to associates.
- Review escalations daily, resolve complex issues, and address delayed items.
- Communicate and collaborate with internal and external partners, including area sales managers, dealer success managers, the dealer inventory team, dealership website providers, and dealership personnel.
- Review team- and individual-level reporting to measure and influence performance.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
