Auto Dealer Service Manager

Ted Britt Automotive Group•Chantilly, VA

2d•$50,000 - $200,000

About The Position

Ted Britt Automotive Group is hiring an Automotive Service Manager to direct daily service department operations and deliver quality repairs, timely vehicle completion, excellent customer experiences, and profitable performance. The manager leads service advisors, technicians, and support personnel while managing workflow, staffing, performance, and customer escalations. The role ensures adherence to manufacturer requirements, dealership policies, and applicable safety and employment standards. The position is compensated at $50,000–$200,000 per year, depending on performance, through salary plus commission and incentives. Benefits are subject to applicable plan terms and eligibility requirements.

Requirements

Strong understanding of service department operations and performance metrics.
Excellent leadership, customer service, and problem-solving skills.
Experience using dealership management systems and operational reports.
Valid driver’s license and acceptable driving record.

Nice To Haves

Automotive service leadership or supervisory experience preferred.

Responsibilities

Lead and develop service advisors, technicians, and support staff.
Manage daily shop workflow, repair schedules, and customer commitments.
Monitor labor sales, profitability, productivity, and customer satisfaction.
Oversee repair order accuracy, warranty procedures, and service quality.
Resolve customer concerns and collaborate with Parts and Sales teams.
Maintain a safe, organized, and efficient service operation.

Benefits

Medical, dental, and vision insurance.
LegalShield coverage.
Voluntary life insurance, long-term disability, accident, and critical illness insurance.
401(k) with employer match.
Paid sick leave, vacation, and holidays.
Employee discounts on vehicles, parts, and services.

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