Sr. Trust Administrator

TIAA•Newark, DE

6d•Onsite

About The Position

The Sr. Trust Administrator serves as a subject matter expert on fiduciary matters and high net-worth client specific issues focused on growth, retention, and client satisfaction. This role involves communicating with clients, agencies, advisors, and other partners on the laws and options concerning trusts and estate matters. The position focuses on administering and growing Trust, Investment Agency, and Custody accounts for high net-worth clients and serves as a subject matter expert. It involves participation in management-level committees, deepening and growing client relationships, and increasing product exposure. The role requires analyzing, interpreting, and executing Trust accounts as directed by the legal instrument with a focus on fiduciary duties and responsibilities. Proactive communication with clients and third-party service providers is essential to ensure a high level of client satisfaction. The Sr. Trust Administrator will prepare and present financial reports to clients, providing updates on trust statuses, and ensure account compliance with all legal, regulatory, and internal procedures regarding Fiduciary Administration. Regular reviews of Trust, Investment Agency, and Custody accounts are conducted to ensure proper administration and adherence to fiduciary responsibilities, including monitoring, identifying, and resolving issues. The role also involves developing partnerships and collaboration with internal business partners, such as Portfolio Managers and Wealth Management Advisors, communicating advice to clients, and understanding the nuances of managing relationships based on complexity, distance, and accessibility. Assistance with the development and implementation of new processes and procedures to improve the efficiency and effectiveness of fiduciary administration is also a key part of the role.

Requirements

5+ years of financial services experience.
University (Degree) Preferred.
Familiar with Delaware trusts JD or CTFA preferred.
Client Relationship Management.
Commercial Mindset.
Consultative Communication.
Ethical Conduct.
Executive Presence.
Investment Strategy Acumen.
Legal Acumen.
Portfolio Management.
Tax.
Technical Writing.
Trusts.

Nice To Haves

7+ years of financial services experience.

Responsibilities

Administering and growing Trust, Investment Agency, and Custody accounts for high net-worth clients.
Serving as a subject matter expert on fiduciary matters and high net-worth client specific issues.
Participating in management level committees.
Deepening and growing client relationships and increasing product exposure.
Analyzing, interpreting, and executing Trust accounts as directed by the legal instrument.
Proactively communicating with clients and third-party service providers to ensure a high level of client satisfaction.
Preparing and presenting financial reports to clients.
Ensuring account compliance with all legal, regulatory, and internal procedures regarding Fiduciary Administration.
Conducting regular reviews of Trust, Investment Agency, and Custody accounts to ensure proper administration and adherence to fiduciary responsibilities.
Monitoring, identifying, and resolving issues within accounts.
Developing partnerships and collaboration with internal business partners, including Portfolio Managers and Wealth Management Advisors.
Communicating advice to clients and understanding relationship management nuances.
Assisting with the development and implementation of new processes and procedures to improve fiduciary administration efficiency and effectiveness.