Trust Administrator

Hancock Whitney•St. Petersburg, FL

About The Position

Trust Administrators provide administrative and operational support to assigned Trust Relationship Manager or Advisor(s) by delivering excellent customer service while contributing to the overall goals and objectives of Wealth Management. This support includes research and resolution of client issues, the administration of account opening and closing and facilitation of the transfer of funds at the direction of their assigned Relationship Manager or Advisor.

Requirements

High School diploma or GED required.
Requires at least 2 years of administrative support experience, preferably in one or more of the following areas: Trust Administration, Trust compliance, Employee Benefits, Stock Transfer, Brokerage Operations, and/or Financial Analysis.
An equivalent combination of education and related experience or training may be considered.
Duties are varied and complex and necessitate use of excellent judgement and analytical skills.
Proficiency with Microsoft Office applications; basic Excel and Word skills required.

Nice To Haves

Bachelor's degree in Business, Finance, or Accounting strongly preferred.
Basic knowledge and understanding of banking industry and Trust administration and operations preferred.

Responsibilities

Serves as the administrative contact for clients and third party providers in the servicing of client accounts and relationships.
Provide superior client service in responding to inbound calls from clients and resolving inquiries or requests related to their accounts. Assume ownership of issues and deliver proper follow up.
Consults with Trust Advisor/Relationship Managers regarding more complex issues.
Identifies opportunities to enhance client experience through independent identification of account issues.
Assist Trust Advisor/Relationship Manager in tasks required in administering accounts including: document management (imaging, faxing, photocopying, maintaining files).
Coordinate with Trust Advisor/Relationship Manager to complete assigned account administrative reviews and timely exception remediation.
Facilitate money transfers in accordance with bank policy – checks, wires, ACH, internal transfers.
Monitor cash levels in accounts.
Review transactions to identify errant transactions and ensure proper postings.
Support departmental projects on an as needed basis.
Analyze trust/financial information, react accordingly and prioritizes as appropriate.
Keeps current with all laws and regulations applicable to primary Trust function.
May serve as backup to other Wealth Management Administrative Assistants as needed.
All duties require an awareness and adherence to policies/procedures and compliance requirements.
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.