Sr Transition Management Specialist

Les Schwab•Bend, OR

12h•Onsite

About The Position

The Senior Transition Management Specialist functions as a high-level individual contributor and strategic thought partner, driving the people side of complex, multi-year digital transformations. This role is integrated directly into project portfolios to bridge the “execution gap” between technical installation and true organizational capability building. By applying structured methodologies like the Prosci ADKAR Model, this specialist ensures that large-scale implementations achieve maximum employee adoption and operational sustainability.

Requirements

Bachelor's degree or equivalent experience required
3+ years experience creating change management deliverables for successful program adoption
2+ years experience creating training and communication deliverables
2+ years project management
Experience with Prosci ADKAR Model required
Experience and knowledge of change management principles, methodologies and tools
Strong familiarity with project management methodologies, tools and best practices that are specific to the planning and implementation of change management deliverables
Ability to establish and maintain strong, collaborative, relationships
Ability to work effectively at all levels of the organization
Active listening skills with the ability to clearly articulate messages to a variety of audiences
Presentation and facilitation skills
Versatile writing and editing skills
Experience creating learning according to adult learning principles
Ability to influence others and move toward a common vision or goal
Organized with a natural inclination for planning strategy and tactics
Ability to articulate the “why” behind change to move diverse audiences toward a common goal
Experience in data cleansing, requirement gathering, and measuring financial impact (ROI) of change
Proven ability to build trust and navigate informal networks at all levels of the organization
Capacity for responsiveness in a high-volume, fast-paced environment with shifting priorities
Exceptional attention to detail and a commitment to deliverable quality
Excellent verbal and written communications skills are a must, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations and deliver in a timely manner
Proven ability to work and participate effectively within a high performing team
Capacity for agility and responsiveness in adjusting to unexpected changes and shifting priorities
Ability to thrive in a high-volume, fast-paced environment, comfortable working with ambiguity and collaborating with others to gain alignment

Responsibilities

Oversee complex transition plans, managing scope, timelines, and resource allocations for multi-year technical projects.
Conduct granular change impact assessments to analyze how new workflows will alter daily routines.
Create high-quality change management deliverables, including Change Impact Repositories, Resistance Management Plans, and Transformation Roadmaps.
Act as a critical liaison between executive sponsors, headquarters teams, vendors, and store working groups to align objectives with Les Schwab culture and brand.
Identify training needs and develop modern, digital learning, webinars, and video tutorials based on adult learning principles.
Facilitate Test and Learn sessions, collect user feedback, and make data-driven recommendations to Governance Groups to refine rollout strategies.
Define and monitor KPIs beyond “training completion,” focusing on adoption rates, proficiency, and time-to-adoption.
Build productive partnerships with Project Managers to integrate transition tasks into master project work plans.
Act as a guardian of human capacity by identifying “change fatigue” and working with leadership to prioritize initiatives.
Prepare “Sponsor Roadmaps” and talking points to ensure executive leaders are active and visible throughout the transformation.
Proactively identify and report issues related to usability, adoption, and regulatory compliance.
Analyze the root causes of resistance or service disruptions and collaborate on rapid mitigation strategies.