Sr. Training and Knowledge Management Manager (Legal team)

Okta•Chicago, WA

2d•Remote

About The Position

Okta is seeking a Sr. Training & Knowledge Management Manager to join its Legal Operations team. This role is crucial for developing and implementing a training and knowledge management program for the Legal team, with a focus on AI compatibility. The objective is to empower the team and business partners by enabling faster operations and easy access to information in an AI-driven environment. The company values personal growth, professional development, and volunteerism, offering a chance to work with a talented and supportive legal team.

Requirements

Bachelor's Degree in Learning and Development, Knowledge Management, or a related field.
Minimum of 10 years of professional experience, with at least 7 years focused on Training and Knowledge Management.
Experience supporting an in-house Legal department or paralegal experience required.
Demonstrated working knowledge of core legal concepts and terminology to drive content creation and ensure content accuracy and relevance.
Demonstrated expertise in building, designing, and deploying engaging content, including wikis, e-learning courses, training curricula, and professional presentations.
Experience optimizing content for use by a variety of systems, including AI models and search engines.
Exceptional communication, collaboration, and presentation skills; a proactive and influential leadership style is a must.
Proven ability to work cross-functionally across a global enterprise.
Advanced proficiency with modern knowledge management and training tools such as Confluence, Highspot, WalkMe, Articulate, Zoom, PowerPoint, Google Slides, and workflow automation platforms (e.g. TAP).
Deep understanding and application of adult learning concepts, theories, and best practices.
Demonstrated ability to influence senior stakeholders, drive consensus, and lead complex change management initiatives.
Ability to set clear goals, define performance metrics, and consistently drive accountability for results.

Responsibilities

Develop, champion, and execute a multi-year strategic roadmap for the Legal team’s Knowledge Management and Training program, ensuring alignment with broader organizational goals.
Partner across the organization (Sales Enablement, Okta University, and Learning & Development) to establish a unified, best-in-class approach for company-wide legal training topics.
Design, host, and produce engaging on-demand content and live training sessions for the Legal team and company-wide, including designing a scalable onboarding program for new Legal team hires.
Leverage broad legal knowledge and experience to actively create and build high-quality, relevant legal team content, ensuring it is both substantively sound and easy to consume.
Strategically build and optimize legal knowledge content for seamless ingestion by AI systems, ensuring the information is structured to effectively train, govern, and power internal AI models and bots for various use cases.
Establish standards for knowledge capture, lifecycle management, and governance, leverage self-service technologies (e.g. AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information.
Provide strategic oversight and professional guidance to the Training & Knowledge Management Specialist, driving departmental consistency and fostering career growth.
Define and report on sophisticated metrics (e.g. ROI, adoption rates, knowledge gaps, etc.) to the Director of Legal Operations to continually measure program effectiveness and inform future strategy.
Proactively manage relationships with internal stakeholders to ensure all legal learning and knowledge management needs are anticipated and addressed.