Knowledge and Legal Operations Coordinator

Dentons•Toronto, ON

4d•CA$50,000 - CA$60,000

About The Position

This is a new position within Dentons Canada, a global law firm. The Knowledge & Legal Operations Coordinator (“KLO Coordinator”) will support the Knowledge and Legal Operations (KLO) team’s daily operations and strategic initiatives. Reporting to the [Canada] Chief Transformation Officer, this role is responsible for coordinating projects and administrative tasks to enhance the efficiency and effectiveness of the KLO function. The position requires adaptability, strong organization, and communication skills to manage multiple priorities and timelines, including legal technology, research services, paraprofessional operations, and practice support.

Requirements

Undergraduate degree or diploma in legal studies, paralegal studies, business administration, information studies, knowledge management, or a related field preferred.
Minimum of 3-5 years of experience in legal operations, knowledge management, information and research services, project coordination, law firm administration, or a related professional services environment.
Advanced proficiency in the entire Microsoft Office suite, including intermediate to advanced Excel and PowerPoint skills.
Experience working with SharePoint, document management systems, knowledge management platforms, legal technology applications, or project management software.
Strong understanding of financial processes, expense tracking and reporting.
Strong organizational and project coordination skills, with the ability to manage multiple priorities and competing deadlines.
Demonstrated ability to work independently, exercise sound judgment, and proactively identify and resolve issues.

Nice To Haves

Familiarity with legal research resources, information services, records management, or knowledge management functions is considered an asset.
Bilingual language skills (French/English) is considered an asset.
Experience working with legal technology and knowledge management platforms such as iManage, Westlaw, Harvey, or similar solutions is considered an asset.

Responsibilities

Assist in drafting, editing, and distributing internal and external communications on behalf of the KLO team.
Monitor and manage the KLO email inbox, ensuring timely responses and appropriate routing of requests.
Support the administration of legal technology, knowledge management, and vendor-led sessions by coordinating onboarding, tracking training, maintaining user records, preparing access requests, and assisting with user adoption.
Maintain and update operational reports, user inventories, and tracking tools; support data validation and reconciliation; and assist in the preparation of usage metrics, adoption analytics, and leadership reports.
Support KLO projects and initiatives by maintaining documentation, coordinating stakeholder communications, monitoring action items, and assisting with process improvements.
Maintain departmental records, SharePoint content, and other operational resources.
Organize and manage meetings, including scheduling, preparing agendas, coordinating logistics, and ensuring materials are available.
Maintain and update databases for the paraprofessional operations leadership team, liaising with internal teams like Talent and Finance.
Support and manage financial processes related to paraprofessional expenditures and reimbursements.
Research and provide support for ad hoc projects for the paraprofessional operations leadership team.
Prepare and support correspondence and communications to the paraprofessional operations leadership team, paraprofessionals, and other stakeholders.
Support vendor relationships by coordinating book orders and online subscriptions.
Assist with password set-up for online legal and business research tools.
Coordinate the invoicing process for the Information and Research Services team, including tracking, processing, and reconciling invoices.
Support the Information and Research Services team with research requests, including reviewing online research materials and presenting information.