Sr Trainer, Corporate - Sales
About The Position
The Senior Corporate Trainer, Sales provides ongoing training and coaching to Call Center Loan Advisors. The position is designed to help create an atmosphere of continuous performance development within the Call Center and ensures the Mission of Sales Development is being carried through the team’s initiatives. This individual will assist with training Call Center Loan Advisors. The ideal candidate will have a combination of training experience and mortgage sales experience. For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers’ lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and every loan every day. Here at Freedom, we’re ambitious, restless, and hungry to reach new heights for our customers and for ourselves. We’re deeply committed to caring for the communities in which we work. Focused and determined, we’re wired to help our customers and each other as we continue to achieve incredible results.
Requirements
- Min. 5 years Mortgage Sales Experience or related training experience.
- Associate or bachelor’s degree from a college or university; and/or 5+ year related experience and/or training; or equivalent combination of education and experience.
- Initiative-taker, goal-oriented professional who is focused on providing the highest level of customer service.
- Ability to obtain state mortgage originator licenses through process of completing necessary Education and/or Experience.
Nice To Haves
- Mortgage sales experience
Responsibilities
- Train Loan Advisors on Freedom Mortgage Corporation’s systems, processes and procedures, sales scripts, compliance requirements, and customer service skills.
- Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, best practices to meet or exceed performance goals, and training reinforcement.
- Lead call reviews and coaching sessions.
- Analyze production reports that contain key performance indicators.
- Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams.
- Demonstrate a strong functional knowledge of all Call Center products and underwriting guidelines.
- Assist with development of training materials for coaching sessions and classroom presentations.
- Report to the Manager of Sales Development.
- Collaborate with team members to help execute the mission statement.
- Help execute Call Center initiatives and training pilots.
- Lead by example and assists with onboarding new Corporate Trainers-Sales.
- Comply with all company policies and procedures.
- Maintain regular and punctual attendance.
- Performs other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
