Sr Teller (Lynnfells)

Eastern Bank•Saugus, MA

About The Position

The Sr Teller performs routine teller duties, including processing customer transactions, identifying basic potential financial needs, and making appropriate referrals to platform staff. The role may act in a supervisory capacity behind the teller line as necessary, using greater authority than an entry-level teller to review and approve certain transactions, particularly when the Teller Manager is absent. Other Teller Manager-level duties, such as serving as ATM custodian, may also be assigned when necessary. The incumbent follows established policies and procedures and seeks guidance from their immediate supervisor when written policy is unclear or there is uncertainty. Eastern Bank describes its workplace as inclusive and supports employee growth. Its Total Rewards program includes medical, dental, vision, life and disability insurance, retirement, vacation, and tuition reimbursement.

Requirements

Outgoing, with good customer service skills and the ability to work in a fast-paced environment.
Self-starter.
Technically literate.
Able to communicate information and ideas so others understand, and exchange accurate information in relevant situations.
High school diploma or equivalent required.
Able to remain stationary for long durations without a break.
Able to transport items weighing 15 pounds or more.

Nice To Haves

2+ years of teller experience preferred.
Some supervisory experience preferred.

Responsibilities

Process deposits to customer accounts, verify cash and endorsements, and provide receipts.
Cash checks for customers and non-customers.
Process and properly record sales of monetary instruments, such as official bank checks.
Process foreign currency purchases and sales.
Redeem savings bonds.
File government-mandated reports related to large cash transactions and sales of monetary instruments.
Process loan payments and credit card cash advances.
Assist customers with access to the safe deposit area.
Identify potential financial needs of customers and non-customers and refer appropriate leads to platform staff for follow-up.
Act in a supervisory capacity as necessary, reviewing and approving certain transactions using increased authority levels.
Assume other Teller Manager-level responsibilities when necessary, such as functioning as the ATM custodian.
Follow established policies and procedures and seek guidance from the immediate supervisor when policy is unclear.
Perform other duties as required.