Sr. Technical Writer

Home Depot • Atlanta, GA

2d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The SOP Senior Technical Writer will communicate with various business units within The Home Depot including all Supply Chain platforms in the planning, development, and writing of the standard operations procedures (SOPs) for The Company. The Senior Technical Writer must be able to manage multiple projects and gain internal cooperation across functional groups to achieve completion of SOP projects against aggressive schedules. This role will act as a strategic thought partner including the development and maintenance of SOPs. Operates with minimal supervision and once given general assignments, prioritizes and executes tasks. Must be a self-starter, detail oriented, able to support and lead multiple projects, possess excellent communication skills, work well with a team, interact with multiple levels and functions within the Supply Chain organization, and able to manage business relationships. This person must continually seek out opportunities to learn new and hone existing technical skills.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Excellent written and verbal communication skills
• Detail oriented, excellent proofing skills
• Positive attitude, motivated and high energy
• Proven track record of taking ownership and driving results
• Ability to work independently with little supervision
• Ability to solve problems and provide actionable solutions
• Ability to manage multiple projects and/or priorities on time

Nice To Haves

• BA/BS Degree preferred
• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to develop and apply advanced mathematical/statistical techniques
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Proficient in Adobe FrameMaker
• Excellent written, verbal, listening and presentation skills
• Process Improvement Experience

Responsibilities

• Supervise, edit, and manage the technical writing of business partners in the production of new and revised SOPs: Subject matter expert in the process of creating format, layout, and number system for SOPs. SOP writing management including meeting timlines, acquiring proper approvals and adjusting
• Review of SOPs: Responsible for proactive reviews of SOP material to ensure current processes for all operational areas of the company are reflected, and to partner to make any/all necessary changes.
• Manage translation process for SOPs: Research archives to assist in legal discovery, use documentation content management system to design, create and maintain the SOP site and links on the Company intranet to the standards and for maximum effect.
• Understand the working operations of all platforms types in the Supply Chain system: Continuously update knowledge of these areas by participating in all available training, visiting sites, and working with Manager.
• Reporting: Compile weekly reporting presentations for business partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED