Sr. Technical Writer Associate - FreeWheel

Comcast

2d • Hybrid

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. FreeWheel is seeking a highly motivated Sr. Technical Writing Associate to drive client-facing documentation for the Strata platform. This role is responsible for delivering high-quality technical documentation that enables customer self-service, supports product adoption, and improves overall user experience. In addition to owning documentation delivery, this role will oversee modernization of Strata Traditional and OneStrata content, establish prioritization frameworks to focus on high-impact documentation, and contribute to improving how users discover and consume help content. This position offers growth potential for leadership and expanded oversight for individuals interested in influencing documentation standards, mentoring others, and shaping documentation strategy. You will collaborate closely with internal stakeholders to understand client workflows, identify knowledge gaps, and implement scalable solutions that enhance productivity, reduce duplication, and support strategic initiatives. This role will lead the design, development, and maintenance of knowledge assets and systems, including large-scale content migrations, data governance, and AI-powered enablement tools. This position is part of the Knowledge Management and Training team and reports directly to the Manager of Training. The position will begin as Virtual with the potential to move to Office Optimal out of the Chicago or New York office.

Requirements

• Effective Written Communication
• Knowledge Base Management
• Release Notes
• Technical Writing Documentation
• 5-7 Years Relevant Work Experience
• Bachelor's Degree

Responsibilities

• Own strategy, creation, and maintenance of client‑facing technical documentation for the Strata platform.
• Drive large‑scale modernization and cleanup of legacy and current documentation.
• Partner with product, training, and stakeholders to prioritize high‑impact documentation.
• Translate complex technical systems into clear, usable content for customers.
• Manage documentation lifecycle end‑to‑end, from discovery through publication and updates.
• Establish and enforce documentation standards, governance, and quality controls.
• Support product launches by delivering accurate, timely documentation updates.
• Apply project management discipline to meet timelines and manage risks.
• Improve knowledge management systems and documentation usability.
• Contribute to innovation, including AI‑driven documentation and self‑service solutions.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior