Training Associate - FreeWheel

Comcast

2d•Hybrid

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. FreeWheel is seeking to hire an experienced Training Associate for the Strata platform, focused on small, mid-tier and large independent ad-agencies within North America. In this role, you will focus on delivering exceptional training experiences to FreeWheel clients and internal learners. As our Training Associate, you will dive into our platform and become an expert on features, benefits, and client workflows. Your responsibilities will include creating new training scenarios by working extensively with business and technical SMEs to capture education needs and define learning objectives. You will help shape and grow the FreeWheel Academy program by collecting feedback on sessions, making improvements to existing materials and helping to define program administration. Naturally as our training specialist you are excited about educating others and have a flare for leading virtual live training sessions. Online training production will also be a large component of this role so instructional design experience and familiarity with e-learning development tools (Camtasia, Captivate, Snagit etc.) would be fantastic to have. This position will be part of the Strata Knowledge Management & Training team and report directly to the Manager of Knowledge Management & Training. You will become part of a team of training and knowledge management associates working to build documentation and training materials. The position will begin as Virtual with the potential to move to Office Optimal out of the Chicago or New York office.

Requirements

Instructional design experience
Familiarity with e-learning development tools (Camtasia, Captivate, Snagit etc.)
Bachelor's Degree
2-5 Years Relevant Work Experience
Communication
Curriculum Development
Instructor-Led Training (ILT)
Training Programs

Nice To Haves

Experience with the Strata platform
Experience working with small, mid-tier and large independent ad-agencies
Experience in leading virtual live training sessions
Experience in online training production

Responsibilities

Deliver high‑quality, client‑facing and internal training experiences for the FreeWheel Strata platform.
Serve as a platform expert, translating product features and workflows into effective learning solutions.
Design, develop, and deliver instructor‑led and virtual training programs, from single sessions to multi‑day courses.
Partner closely with business and technical SMEs to define learning objectives and ensure content accuracy.
Create realistic training scenarios that reflect real‑world client workflows and use cases.
Customize training in collaboration with Account Management and Customer Success teams to meet client business needs.
Apply adult learning principles and instructional design standards to optimize learning effectiveness.
Produce and maintain training content, including presentations, tutorials, recordings, and e‑learning assets.
Measure training effectiveness through reporting, attendance tracking, and continuous feedback loops.
Contribute to program innovation and scale, including LMS administration and adoption of AI‑enabled training tools.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.