Sr. Technical Program/Project Manager

Bandwidth • Raleigh, NC

17h

About The Position

Bandwidth is seeking an experienced Sr. Technical Program/Project Manager to lead key internal and external programs and projects, driving product development and large customer implementation objectives in support of corporate goals. The successful candidate will be an adaptable, energetic team player who leads by example, inspires and influences others, and drives organizational accountability and efficiency.

The role partners with product management to deliver products aligned with Bandwidth’s strategic direction. It leads prioritization, roadmaps, planning, and execution across complex business initiatives, ensuring technical delivery, operational readiness, and go-to-market activities are coordinated. The position also manages risks and stakeholder relationships, measures post-launch business value, and contributes to standards and practices for program management within the Delivery Office.

Requirements

• Bachelor of Science degree, preferably in a technical discipline.
• At least 5 years of program management experience, preferably in telecom or enterprise software delivery.
• Experience partnering with product, technology, and other business teams to deliver business and strategic goals.
• Experience with Agile methodology and mindset.
• Demonstrable experience with program/project management tools, such as project status tools, dashboard reporting, and Gantt or planning tools.
• Demonstrated leadership and self-direction.
• Ability to adapt and work in a fast-paced environment.
• Excellent client-facing and internal communication skills at all levels, including executive audiences.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Critical-thinking and solution-oriented problem-solving skills.
• Strong negotiation skills.

Nice To Haves

• Professional certifications such as PMP and/or training in a scaled Agile framework such as SAFe or LeSS.
• Knowledge of web-based interfaces, APIs, and/or SIP telephony.
• Familiarity with JIRA and Google’s productivity tools.

Responsibilities

• Partner with product management to deliver products that support Bandwidth’s strategic direction.
• Drive prioritization, roadmaps, and overall planning and delivery execution.
• Coordinate cross-functional delivery of business initiatives with complex interdependencies and own delivery outcomes.
• Turn solution concepts into manageable deliverables in partnership with product, technology, and business stakeholders.
• Ensure technical delivery, operational readiness across Bandwidth, and go-to-market launch activities are aligned.
• Identify, manage, and raise visibility of risks and issues; define and execute mitigation and contingency plans.
• Build relationships across the organization and unite and prepare stakeholders for change and delivery.
• Measure and monitor business value after launch by evaluating ROI against original goals, analyzing differences, and reporting results to product management.
• Refine and follow program management standards, processes, methodologies, metrics, and reporting practices within the Delivery Office.

Benefits

• 100% company-paid medical, vision, and dental coverage for employees and their families, with low deductibles and low out-of-pocket expenses.
• Four weeks of PTO for all new hires.
• PTO embargo: employees are not to be interrupted or contacted about work while taking PTO.
• Additional PTO may be earned through volunteer hours and Bandwidth challenges.
• Mahalo Moments provide additional time off for significant life events.
• 90-minute workout lunches.
• Unlimited meetings with an in-house nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior