Sr Technical Program Manager

Motive•Seattle, WA

16h•$150,000 - $200,000

About The Position

Motive is hiring a Senior Technical Program Manager to own end-to-end delivery of Equipment Monitoring (EM) cloud software programs across backend, frontend, and mobile. The role spans quarterly planning and sprint execution through customer launch and adoption. EM programs often combine embedded, IoT, backend, and frontend work, and the TPM will bring those components together through clear plans, owners, milestones, and dependencies. The TPM is accountable for customer deliverables, release readiness, and measurable business outcomes. For programs involving hardware, firmware, or embedded work, the TPM partners with the hardware organization TPM and embedded counterparts to align dependencies, timelines, and readiness while driving the overall program through launch. The role also helps improve execution practices, communicates program health and outcomes, and uses customer feedback and support signals to close the loop after launch.

Requirements

At least 5 years of experience in technical program management.
Technical fluency to engage credibly with engineers on architecture, tradeoffs, and delivery risks.
A proven track record leading large, ambiguous, multi-team cloud software programs across backend, web, and mobile, with significant cross-team dependencies and measurable customer or business impact.
Bias for action and root-cause problem solving rather than administrative tracking.
Strong organization and communication skills, including the ability to lead and coach distributed teams without authority and translate technical detail into clear leadership updates.
Ability to define and track quality and delivery metrics, such as escaped defects, reliability, predictability, and customer feedback, and turn data into an action plan.
Comfort working in a fast-paced, changing environment and building processes where little exists.
Experience with Jira, Confluence, or similar tools; strong knowledge of agile methods; and experience using automation, including AI tools, to keep programs visible without manual overhead for engineers.
Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Nice To Haves

Technical degree or equivalent experience is recommended.
Exposure to connected-device or IoT products, including firmware release cycles, device qualification, and OTA updates.
CSM or PMP certification.

Responsibilities

Partner with EM Product and Engineering to translate quarterly and half-year roadmaps into detailed cloud software project plans with milestones, owners, measurable customer and business outcomes, and risks.
Track cross-team dependencies across embedded, hardware, IoT/Platform, Product Ops, PMM, Design, and Support; partner with the hardware organization TPM on devices and international rollouts.
Own program delivery from kickoff through customer launch and adoption, tracking milestones across concurrent programs and surfacing risks and tradeoffs involving scope, quality, and timelines.
Drive decisions with stakeholders and leadership to keep delivery on track, and use customer feedback and support signals to inform post-launch follow-up.
Maintain a single source of truth for program status, provide weekly updates, and report program health, risks, and outcomes in monthly and quarterly business reviews.
Facilitate sprint planning, backlog grooming, retrospectives, and demos for EM cloud engineering.
Drive release-readiness checkpoints so quality risks surface before launch.
Run intake and triage for ad-hoc requests, address recurring execution gaps with durable solutions, and lead quarter- and project-level retrospectives.