Sr. Technical Program/Project Manager

Bandwidth • Raleigh, NC

2d

About The Position

Bandwidth is seeking an experienced Sr. Technical Program/Project Manager to lead key internal and external programs and projects. The role drives product development and large customer implementation objectives in support of corporate goals. The successful candidate is adaptable, determined, and energetic, with the ability to inspire and influence, take on challenges independently, lead by example, and promote accountability and efficiency.

The position partners with Product Management and cross-functional teams to plan and deliver products and business initiatives, including complex initiatives with interdependencies. It ensures technical delivery, operational readiness, and go-to-market activities are aligned. The role also manages risks and mitigation plans, prepares stakeholders for change, measures post-launch business value against goals, and improves program-management standards and practices within the Delivery Office.

Requirements

• Bachelor of Science degree, preferably in a technical discipline.
• At least 5 years of program-management experience, preferably in telecommunications or enterprise software delivery.
• Experience partnering with product, technology, and other business teams to deliver business and strategic goals.
• Experience with Agile methodology and mindset.
• Demonstrable experience with program/project-management tools, such as project status tools, dashboard reporting, and Gantt or planning tools.
• Demonstrated leadership and self-direction.
• Ability to adapt and operate in a fast-paced environment.
• Excellent client-facing and internal communication skills at all levels, including executive audiences.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Critical-thinking and solution-oriented problem-solving skills; strong negotiation skills.

Nice To Haves

• Professional certifications such as PMP and/or training in a scaled Agile framework such as SAFe or LeSS.
• Knowledge of web-based interfaces, APIs, and/or SIP telephony.
• Familiarity with JIRA and Google’s suite of productivity tools.

Responsibilities

• Partner with the product management team to deliver products that support Bandwidth’s strategic direction.
• Drive prioritization, roadmaps, planning, and delivery execution.
• Work cross-functionally to establish and manage delivery across business initiatives with complex interdependencies, owning delivery.
• Turn solution concepts into manageable deliverables in partnership with product, technology, and business stakeholders.
• Coordinate technical delivery, operational readiness across Bandwidth, and go-to-market launch activities.
• Identify, manage, and raise visibility of risks and issues; define and execute mitigation and contingency plans.
• Build and maintain relationships across the organization to unite and prepare stakeholders for change and delivery.
• Measure and monitor business value after launch by evaluating ROI against original goals, analyzing differences, and reporting results to Product Management.
• Refine and follow program-management standards, processes, methodologies, metrics, and reporting to support their development and use within the Delivery Office.

Benefits

• 100% company-paid medical, vision, and dental coverage for employees and their families, with low deductibles and low out-of-pocket expenses.
• Four weeks of PTO for all new hires.
• PTO embargo policy: employees are not to be interrupted for work while on PTO.
• Additional PTO may be earned through volunteer hours and Bandwidth challenges.
• Mahalo Moments provide additional time off for significant life events.
• 90-minute workout lunches.
• Access to the company nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior