Sr. Technical Program Manager

Docusign • San Francisco, CA

1d • Hybrid

About The Position

Our Program Management team under the Commerce Experiences pillar in Marketing work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-functional group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch - all while focusing on and advocating for what's best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market. The Senior Technical Program Manager will be responsible for managing the scope, impact, and technical complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across projects, teams, and stakeholders. This position will work in conjunction with Product Management, and Engineering to ensure the delivery of our roadmap, and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these areas. This position's objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency; and technical metrics such as system stability, scalability and performance, and quality of service. This position is an individual contributor role reporting to the Senior Manager of Program Management and Operations.

Requirements

• Bachelor's degree
• 8+ years of experience leading cross-functional, global programs
• Experience working closely with engineering teams for development and launch of large complex programs
• Experience using Jira, Confluence, Smartsheet
• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support
• Experience leading without authority to coordinate cross-functional work teams toward task completion
• Experience developing strong cross-team relationships and partnerships
• Experience in a company that has scale or experience in both small and large software development organizations

Nice To Haves

• Master's degree, preferably in Computer Science, Information Systems, Informatics, Electronics/Electrical, or equivalent technical work experience
• Solid understanding of eCommerce foundational concepts
• Strong and innovative approach to problem solving and delivering solutions
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Strong communication and negotiation skills
• Confident in working with Executive team members

Responsibilities

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack
• Work with Technical Leads on Engineering design decisions, and contribute to the architectural design reviews to ensure we continue to raise our technical standards
• Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best in-class experience for our customers
• Keep leadership and business teams updated on project timelines and results
• Identify program dependencies based on a thorough understanding of existing technical systems design and define end to end launch plan ensuring Product, Engineering, Design, Marketing, Support, Legal, Finance dependencies are represented
• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
• Define communication plan for programs
• Lead communication within the team, to stakeholders at cross-functional meetings
• Ensure adherence to Project Life Cycle and Software Development Life Cycle while maintaining visibility to Release Management
• Identify and track risks to project delivery and overall program schedule
• Work with cross-team leadership to conduct Level of Effort estimation and resource planning, which includes understanding the details of engineering efforts based on the architecture and development
• Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Conduct change management efforts of moderate complexity

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior