Sr. Technical Program Manager

SHI International•Piscataway, NJ

5d•Hybrid

About The Position

We are seeking a highly experienced Senior Technical Program Manager to lead large-scale, customer-facing AI, infrastructure, and technology transformation programs from discovery through implementation and operational handoff. This role serves as the primary program management lead for complex customer engagements, driving execution across cross-functional technical teams while ensuring successful delivery against scope, timeline, budget, and customer objectives. This position is highly customer-facing and requires deep expertise in technical program management, stakeholder engagement, project governance, and delivery execution. The successful candidate will partner closely with customers, sales, solution architects, engineers, implementation teams, and executive stakeholders to deliver high-impact AI and infrastructure initiatives. This is a senior individual contributor role focused on direct program leadership, execution excellence, and technical delivery oversight across strategic customer programs.

Requirements

Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
10+ years of experience leading complex technical programs and enterprise technology initiatives.
Demonstrated experience managing customer-facing SOW-driven projects from project kickoff through final delivery.
Proven experience leading large-scale infrastructure, cloud, AI, data center, or technology transformation projects.
Exceptional customer-facing communication and stakeholder management skills.
Experience working directly with executive sponsors, technical leaders, engineering teams, vendors, and customer stakeholders.
Strong command of integrated program planning, critical path management, dependency mapping, RAID management, change control, and executive reporting.
Ability to translate technical architecture, requirements, and implementation constraints into clear program plans and customer-facing communications.
Hands-on experience with Asana and Airtable; experience with Microsoft Project, Jira, Confluence, or comparable enterprise delivery tools.
PMP (Project Management Professional) certification required.

Nice To Haves

Experience delivering AI, machine learning, data platform, or advanced technology initiatives.
Experience supporting infrastructure deployments, data center implementations, and cloud migrations.
Experience supporting large-scale onsite facility buildouts, data center construction projects, infrastructure deployment programs, and coordination across facilities, construction, engineering, networking, power, cooling, and operational readiness teams.
Familiarity with Azure, AWS, Google Cloud, and hybrid infrastructure environments.
Scrum Master, SAFe, Agile, or related certifications.
Consulting, professional services, or systems integration experience.
MBA or advanced technical degree preferred.

Responsibilities

Lead strategic customer-facing AI, infrastructure, cloud, and technology transformation programs from initial discovery through production deployment.
Develop and maintain comprehensive program plans, roadmaps, delivery schedules, resource plans, and governance frameworks.
Coordinate cross-functional teams across engineering, architecture, delivery, operations, security, facilities, vendors, and customer organizations.
Drive alignment between technical requirements, business objectives, customer expectations, and delivery milestones.
Manage multiple complex workstreams simultaneously while maintaining program-level visibility and accountability.
Serve as the primary program management contact for major customer initiatives.
Facilitate executive steering committees, customer business reviews, status meetings, risk reviews, and escalation management.
Build trusted relationships with customer leadership and project stakeholders.
Ensure successful delivery of contracted Statements of Work (SOWs) and achievement of program success criteria.
Identify and resolve program risks, issues, dependencies, and resource conflicts before they impact delivery.
Lead technical deployment planning for AI infrastructure, cloud, data center, networking, storage, and modernization initiatives.
Translate complex technical requirements into integrated program plans, workstreams, milestones, dependencies, and acceptance criteria.
Coordinate implementation activities across internal technical teams, external vendors, contractors, and customer resources.
Oversee architecture checkpoints, readiness reviews, testing strategies, deployment planning, cutover activities, and operational transition plans.
Manage technical dependencies across hardware, software, networking, power, cooling, facilities, security, and operational teams.
Ensure compliance with project management standards, documentation requirements, and operational best practices.
Develop executive dashboards, status reports, KPI tracking, and program scorecards.
Monitor program schedules, budgets, resource utilization, milestone completion, and delivery quality.
Facilitate RAID management for risks, assumptions, issues, and dependencies.
Manage change requests, scope adjustments, decision logs, and customer communications.
Establish repeatable delivery frameworks, templates, and technical program management best practices across customer engagements.