Sr. Technical Implementation Manager

EdVisorly

31d•$130,000 - $150,000

About The Position

EdVisorly is hiring a Sr. Technical Implementation Manager to lead technical integration and implementation of its AI-powered platform across college and university partners. The role connects EdVisorly with institutional systems, resolves complex technical challenges, and supports successful integrations that modernize transcript processing and transfer credit evaluation. The manager serves as a trusted technical expert for partner campus IT, registrar, and enrollment teams. They independently own the technical workstream from discovery through go-live, collaborating with project managers and cross-functional teams to ensure partners are positioned for long-term success. The role also contributes to the evolution and scalability of EdVisorly’s technology, integration processes, and implementation practices.

Requirements

At least 4 years of experience in technical implementation, solutions engineering, integration consulting, technical account management, or a similar customer-facing technical role; ideally in B2B SaaS.
Hands-on proficiency with integration technologies and tools, including SFTP, SSO, SAML, network troubleshooting, REST APIs, web services, VPN configuration, SSH tunneling, JSON, CSV, scripting, cURL, and Postman.
Ability to work with complex datasets, write SQL queries, review system logs, and identify missing, duplicated, or inaccurate data.
Analytical problem-solving skills, including independently investigating technical challenges, identifying root causes, and driving issues through resolution.
Ability to build credibility with technical stakeholders, lead technical discussions, and explain complex concepts clearly to non-technical audiences.
Ability to manage competing priorities across multiple concurrent implementations and collaborate with project managers to meet deadlines.
Comfort navigating technical challenges involving multiple systems, stakeholders, and competing dependencies.
Adaptability, resilience, and willingness to build processes in a fast-moving, high-growth startup environment.
Self-directed and accountable, with a willingness to own technical challenges from identification through resolution.

Nice To Haves

Hands-on experience integrating with or supporting Student Information Systems such as Ellucian Banner, Ellucian Colleague, or Oracle PeopleSoft Campus Solutions.
Experience working with higher education institutions, particularly registrar, admissions, enrollment, or transfer credit operations.
Familiarity with Ellucian Ethos or other SIS integration middleware.
Experience with higher education CRM platforms such as Slate or Salesforce Education Cloud.
Experience leveraging AI tools to accelerate technical troubleshooting, documentation, or data analysis.

Responsibilities

Lead the technical workstream for partner implementations from discovery and integration scoping through testing, go-live, and transition to ongoing support.
Configure and manage integrations with Student Information Systems (SIS), including Ellucian Banner, Ellucian Colleague, Oracle PeopleSoft, and other campus platforms.
Own technical integration activities, including data mapping, field validation, configuration, and data quality assurance.
Partner with project managers to identify technical dependencies, proactively communicate risks, and keep implementations on track.
Investigate and resolve complex integration and data issues across partner systems, configurations, and EdVisorly’s platform.
Analyze system logs, SQL queries, and datasets to identify root causes, troubleshoot discrepancies, and drive issues to resolution.
Monitor integration health, identify technical risks and blockers, and develop solutions before they affect partner timelines.
Use a structured, persistent approach to troubleshooting challenges spanning multiple systems and stakeholders.
Serve as the primary technical point of contact for partner IT, registrar, and enrollment teams throughout implementation.
Lead technical working sessions, guide partners through integration requirements, and build relationships with campus technical stakeholders.
Translate complex technical concepts into clear, actionable information for technical and non-technical audiences, including executive sponsors.
Collaborate cross-functionally to align technical decisions with partner needs, implementation milestones, and business objectives.
Work with Product and Engineering to document technical issues, communicate partner feedback, and influence product and integration improvements.
Develop bug reports, feature requests, and technical recommendations to help prioritize solutions and inform the product roadmap.
Build and maintain integration runbooks, data mapping templates, troubleshooting guides, and implementation documentation.
Contribute to scalable playbooks, processes, and best practices that improve the efficiency and success of future implementations.