About The Position
ServiceNow, founded in San Diego in 2004, is a global market leader providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. The company aims to make the world work better for everyone. A Technical Consultant (TC) for ServiceNow is a functional and technical expert within the ServiceNow Expert Services Team. This role focuses on customer engagement, consulting with customers, and configuring a selection of ServiceNow's growing Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines. These product lines currently include Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions. The primary goal is to accelerate and drive customer business outcomes.
Requirements
- Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.
- At least 3+ years of configuring/developing ServiceNow or equivalent solutions exampled below
- At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals
- Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required.
- ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required
- Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
Nice To Haves
- ServiceNow Supplier Lifecycle Operaations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.
Responsibilities
- Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
- Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
- Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow Platform and Solution technology
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Develop required portal components
- Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually, driven by customer needs and internal meetings
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
