Technical Implementations Consultant

Lendio•Lehi, UT

1d•Onsite

About The Position

The SaaS Technical Support Specialist/Technical Consultant at Lendio serves as the primary technical point of contact for Lendio’s SaaS products. This role is part of the SaaS Support & Implementation team and reports to the SaaS Solutions & Implementations Manager. Responsibilities include utilizing SaaS implementation processes and assets to support the setup and integration of Lendio’s SaaS products and API, managing implementation projects to ensure timely delivery and client alignment, and monitoring system usage and status. The consultant will regularly interact with the Custom Success Team and product team for issue resolution and act as the sole client contact for technical issues. Lendio is a leading provider of small business financial solutions, dedicated to helping small businesses thrive by offering diverse financing options and streamlining operations with financial SaaS products. The company is mission-driven, committed to equal access to capital, and supports low-income entrepreneurs globally through its Lendio Gives program.

Requirements

Affable personality
Keen / efficient problem solving skills
Project management acumen
Communication skills (technical/soft, written/verbal)
SQL skills
Can read application code (PHP/Laravel)
2+ years of proven experience troubleshooting API integrations, diagnosing system issues, and collaborating with developers to deliver effective solutions.

Nice To Haves

BS of Computer Science preferred

Responsibilities

Be the expert in Lendio’s SaaS products & the Lendio API (all use cases)
Work with lenders / partners tech teams to resolve integration issues
Research and resolve (or coordinate resolution of) issues discovered / reported
Record, monitor, update and report on issues
Test and monitor API connections in general and by client
Coordinate with product/dev to stay up to date on upgrades / roadmap
Identify and validate bugs and other defects
Report issues to product/dev
Coordinate resolution of issues
Manage implementation projects, ensuring on-time delivery, clear communication, and alignment with client requirements
Communicate with clients (as needed)
Contribute to documentation