Implementations Analyst

Rombit • Houston, TX

1d

About The Position

Understand the customer's needs, make the service proposals and lead the projects implementations.
Help the sales team to define technical aspects of Drixit commercial proposals
Ensure the delivery of high quality customer experience.
Leave record of every insight, pain point, meeting or customer information at Drixit’s CRM, that will allow other teams to get better knowledge of the customer.
Be able to solve basic technical problems.

Requirements

• Already graduated from university (technical background like Electronics Engineer is a plus)
• At least 2 years of proven experience in a similar position with client facing, or project management roles.
• Team player that can wear multiple hats.
• Communication & persuasive skills.
• Aim for excellence analysis and attention to detail.
• A positive, self-motivated person who’s able to take direction and work within a team.
• Experience using quantitative and qualitative data to inform other teams to drive change.
• Experience working in big companies, leading project implementations.
• You anticipate the tech implications of commercial decisions.

Nice To Haves

• Customer centric & empathise with customers needs.
• Good leadership skills.
• Commercial awareness of industry.
• Commercial & PM mindset.
• Having attention with details and being methodical with documents records.

Responsibilities

• Understand the customer's needs
• Make the service proposals
• Lead the projects implementations
• Help the sales team to define technical aspects of Drixit commercial proposals
• Ensure the delivery of high quality customer experience
• Leave record of every insight, pain point, meeting or customer information at Drixit’s CRM
• Solve basic technical problems

Benefits

• Think through hard problems, and work with amazing people to make the solutions a reality.
• Work in a dynamic, collaborative, non-hierarchical environment where talent is valued over job title or years of experience.
• Become part of an interdisciplinary team that wants to succeed.
• Vacations, take them when you need, no defined schedule.
• Flexible working hours.
• Flexible time off.
• Daily lunch at the office.
• Health insurance.
• A phenomenal learning environment for you to develop.
• Incompany English lessons.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level