ServiceNow Technical Consultant/Developer for Finance & Supply Chain Solution Implementations

ServiceNow•West Palm Beach, FL

6h•Remote

About The Position

A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams. This role involves consulting with customers and configuring a selection of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines. These product lines currently include Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions. The ultimate goal of this position is to accelerate and drive customer business outcomes through these solutions.

Requirements

Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.
At least 3+ years of configuring/developing ServiceNow or equivalent solutions
At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations and portals
Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required.
ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required.
Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder

Nice To Haves

ServiceNow Supplier Lifecycle Operations (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.

Responsibilities

Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
Lead customer design workshops focused on ServiceNow Platform and Solution technology
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings