Sr. Systems Engineer, ProAV - North Central
About The Position
The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions and customers across the North Central United States. The role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The position is remote-based, requires the candidate to be located in Ohio, Michigan, or the Chicago area, and involves up to 60% travel throughout the region. The engineer leads customer onboarding and training, provides advanced field troubleshooting and commissioning, supports technical scoping and solution design with Sales and channel teams, develops internal tools and documentation, and represents NETGEAR at industry events. The territory includes North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky.
Requirements
- Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles.
- Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development.
- Strong understanding of routing and switching fundamentals.
- Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks.
- Field experience troubleshooting complex AV-over-IP systems.
- Independent lab development and advanced technical self-study.
- Must be based in Ohio, Michigan, or the Chicago area.
- Must be willing to travel up to 60% within the North Central U.S. region.
Nice To Haves
- Bachelor’s degree preferred but not required.
- Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required.
- Experience working in a Solutions Architect or Systems Engineering capacity preferred.
Responsibilities
- Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations.
- Collaborate with the North Central Sales Territory Manager to support successful deployments.
- Deliver remote and on-site training on AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, API integration, and video configuration.
- Develop customized training materials, system designs, and internal and external knowledge base documentation.
- Ensure successful transitions into production environments, including complex multi-switch and multi-vendor deployments.
- Provide advanced on-site troubleshooting for high-profile customers with complex timing, multicast, or interoperability issues.
- Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics.
- Support commissioning of AV-over-IP systems to ensure stable production performance.
- Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking.
- Support Sales, Business Development, and Channel teams with technical scoping and solution design.
- Conduct on-site and virtual product demonstrations.
- Assist with Bill of Materials (BOM) creation and system architecture design.
- Provide competitive analysis and technical positioning.
- Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market.
- Develop and maintain internal scripts, configuration tools, and deployment utilities.
- Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing.
- Author best-practice guides, training materials, and knowledge base documentation.
- Represent NETGEAR at U.S. industry conferences and partner events.
- Deliver technical workshops and presentations, including advanced AV-over-IP education and roadmap overviews.
- Support event-based network deployments and multi-vendor interoperability demonstrations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
