Sr. Systems Analyst
About The Position
The Sr. Systems Analyst is a senior individual contributor who supports the daily operations, stability, and continuous improvement of Renaissance enterprise business systems, primarily its core benefits administration system. The role partners with business leaders, users, technology vendors, and internal IT teams to translate business problems into documented system enhancements, change requests, and defects. It supports internal business users and external customers through production support, defect triage, documentation and prioritization, infrastructure monitoring, system enhancements, testing, release coordination, training, knowledge transfer, and incident response and communication. The successful candidate brings business systems analysis, troubleshooting, stakeholder communication, and vendor coordination skills, along with a customer-focused, solution-oriented approach to operational support and system improvement. Occasional availability outside normal business hours may be needed for planned maintenance, urgent production incidents, or vendor coordination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Progressive experience supporting enterprise business applications, preferably benefits administration systems, production operations, or related information technology functions.
- Experience gathering, analyzing, and documenting business requirements, system enhancements, change requests, and defects.
- Experience responding to production incidents, resolving defects, supporting application releases and testing activities, and communicating with stakeholders.
- Experience working in Agile product delivery models.
- Strong written and verbal communication skills, including the ability to explain complex system issues and priorities to business leaders, users, vendors, and technical teams.
- Strong troubleshooting, problem-solving, prioritization, and organizational skills.
- Ability to work independently as a senior individual contributor while collaborating across business and technology teams.
- Experience creating and maintaining SOPs, support documentation, knowledge articles, or similar operational materials.
- Experience supporting insurance benefits administration or comparable enterprise business systems.
- Working knowledge of production support practices, including incident triage, defect tracking, root-cause follow-up, batch job maintenance, and system-status communication.
- Experience using web-based ticket intake, work-management, or service-management tools to assign, track, and report support work.
- Ability to understand system interfaces, interpret common file formats such as EDI and XML, assess dependencies and business-process impacts, and coordinate resolution across teams and vendors.
- Familiarity and experience navigating relational databases using MS SQL.
- Experience supporting customer-facing web portals, including researching access, navigation, workflow, and data-display issues and coordinating resolution.
- Strong skills with Microsoft 365 products, especially Excel.
- Working knowledge of API testing and debugging tools.
- Experience coordinating code releases, smoke testing, validation, and go-live readiness activities.
- Experience supporting technology vendors and geographically distributed or off-hours support resources.
- Demonstrated ability and willingness to incorporate AI into day-to-day work to optimize efficiency, reduce manual effort, and improve deliverable quality.
Nice To Haves
- Experience with the EIS insurance administration platform.
- Familiarity with cloud-hosted infrastructure and benefits administration system support.
- Experience with Copilot and Claude.
- Bachelor's degree in Information Systems, Management Information Systems, Information Technology, Computer Science, Business Administration, or a related field is preferred.
Responsibilities
- Partner with business stakeholders to define and document system enhancements, change requests, and defects.
- Manage the workflow, assignment, tracking, and reporting of defects received through the web-based ticket intake system and shared email account.
- Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation.
- Communicate production defect status, impact, and priority to Renaissance business leaders, stakeholders, and system vendors.
- Monitor production system performance, batch jobs, and infrastructure components in collaboration with technology vendors.
- Support standard-file and API-based system integrations and coordinate issue resolution with internal teams and vendors.
- Plan, coordinate, and execute smoke testing for production code releases and user acceptance testing for defect fixes; document results and escalate issues.
- Triage, communicate, and document urgent production incidents, and follow up with technology support vendors regarding root cause and corrective action.
- Provide timely system status updates to leadership and business users during upgrades, production incidents, and outages.
- Plan code releases with technology vendors, including release-readiness activities and stakeholder communications.
- Coordinate with off-hours vendor support resources to help maintain system stability and release integrity.
- Identify business-user knowledge gaps and facilitate documentation or knowledge-transfer sessions between technology support vendors and business users.
- Meet with business leaders and users to identify opportunities to improve system processes, support practices, and integrations.
- Support vendor management activities related to cloud infrastructure used by benefits administration systems.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
