Sr. Systems Administrator

Pulse Biosciences•Hayward, CA

8d•Onsite

About The Position

The Senior Systems Administrator is a member of the IT infrastructure team who assists with planning, maintenance, operation, implementation, and support of IT products and services. The role manages priority projects and supports the company’s growing corporate infrastructure through day-to-day operations and technical support. The work emphasizes security products and also covers domain, server, network, and cloud infrastructure. The technology environment includes Windows PCs and servers, LAN/WAN, Active Directory, network hardware, email, backups, VoIP systems, printers, and SaaS systems. This dynamic position combines desktop support, server administration, and project execution. The position is onsite in Hayward, California, and candidates must reside in the San Francisco Bay Area. No relocation is offered. The stated Northern California base salary range is $120,000–$140,000.

Requirements

Bachelor of Science degree in Computer Science or Information Technology, or equivalent experience.
At least 5 years of experience in systems administration and help desk support.
At least 3 years of experience with Palo Alto firewall and OKTA.
Strong working knowledge of Windows 11, Active Directory, Group Policy, Office 365, OneDrive for Business, MS Teams, Azure, Windows Server Administration, and Veeam.
Working experience creating, managing, and troubleshooting virtual servers using VMware.
Knowledge of mobile devices and MDM systems.
Knowledge of cybersecurity hygiene and practices for system hardening and monitoring.
Working knowledge of networking fundamentals, including TCP/IP, subnetting, DNS, DHCP, WLAN, and RADIUS.
Ability to break down complex problems logically, identify root causes, and create sequential, actionable resolution tasks.
Ability to document lessons learned, trouble-ticket resolutions, and technical training materials thoroughly.
Ability to complete complex technical tasks under pressure in a fast-paced, changing environment.
Strong troubleshooting and problem-solving skills, including analytical skills focused on preventative actions.
Outstanding ability to follow through on tasks.
Strong initiative, enthusiasm, and willingness to help wherever needed.
Excellent oral and written communication and critical-thinking skills.
Ability to work conscientiously with minimal direction, exercise good judgment and initiative, complete short- and long-range projects, and recommend actions with minimal direction.
Ability to work as a team member, multitask, and adapt flexibly to changing priorities and requirements.
Ability to lift up to 50 pounds.
Must reside in the San Francisco Bay Area; the position is onsite in Hayward, California.

Responsibilities

Respond to help desk requests and troubleshoot end-user issues, providing solutions through the ticketing system, phone, and in person.
Identify root causes of systemic problems and escalate them to the appropriate resource.
Manage Microsoft Windows operating systems, network infrastructure, firewalls, switches, server-based hardware, operating systems, software, and Active Directory.
Conduct regular security monitoring to identify possible intrusions and assess the effectiveness of security policies and systems; review, recommend, and implement security systems and tools.
Investigate and troubleshoot infrastructure and systems issues of varying complexity across platforms and application domains in a timely manner.
Serve as a key stakeholder in infrastructure and systems incident response and corrective efforts, and coordinate and communicate with impacted parties.
Configure and administer backups, snapshots, data recovery, cloud storage, and disaster recovery infrastructure.
Verify network connectivity and document identified issues or concerns.
Administer IT servers and technology tools, including troubleshooting, installations, configurations, upgrades, user administration, and server and network security.
Build, install, configure, analyze, tune, and troubleshoot server operating systems, VMware, and firewalls to achieve optimum performance.
Proactively monitor network performance using alerting mechanisms to support uptime and reliable data flow.
Compare, evaluate, and implement new technologies and integrate systems into the computing environment.
Monitor, troubleshoot, and support LAN/WAN and wireless infrastructure for reliable, secure, and efficient daily network operations.
Develop and document standards, policies, procedures, system specifications, system design documentation, implementation processes, and operational support documentation for specific IT environments.
Plan, organize, and coordinate end-user training.
Perform other duties as assigned.
Work after hours and on weekends when needed from time to time.