IT Systems Administrator Sr

City of Austin • Austin, TX

18h • $84,670 - $107,500 • Onsite

About The Position

The IT Systems Administrator Senior is an expert in a focused technology area, supporting the research, evaluation, and recommendation of software and hardware products, as well as the maintenance and development of enterprise-level IT systems. The role provides systems administration and IT support for Architectural Engineering and Construction (AEC) technology applications and systems, and works closely with vendors to implement engineering technology, train users, and resolve customer issues. It also supports engineering-related hardware, software, and infrastructure, including Windows desktop and server systems and cloud-based software.

The position performs advanced architecture, optimization, implementation, configuration, administration, troubleshooting, maintenance, and monitoring for infrastructure technologies such as software, hardware, systems and applications, middleware, servers and storage, and IP-based telecommunications. It establishes and implements IT policies, governance, standards, and security; makes independent procurement decisions within its focus area; documents and maintains procedures; supports purchases and product specifications; analyzes costs; installs and upgrades software; and participates in disaster recovery planning and testing. The role provides technical or project leadership, training, and guidance to others.

This is an onsite position at One Texas Center in Austin, Texas, with a stated regular schedule of Monday through Friday, 8:00 AM to 5:00 PM. Hours may vary with work demands and business needs, and the posting states that there is no teleworking option for this position. Travel to multiple facilities in Austin may be required as part of regular duties.

Requirements

• Bachelor’s degree from an accredited college or university, with major coursework in a field related to the job, plus two years of experience; experience may substitute for education for up to four years.
• Knowledge of infrastructure technologies.
• Knowledge of applications and/or operating systems.
• Skill in mentoring and monitoring the daily work activities of others.
• Skill in documenting and maintaining complex application, process, or configuration information.
• Skill in day-to-day system or application administration across a variety of work environments.
• Skill in installing and maintaining applications, operating systems, or equipment.
• Skill in identifying complex problems, evaluating options, and implementing solutions.
• Skill in selecting and using appropriate training and instructional methods when learning or teaching new concepts.
• Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
• Ability to consider the broader context of a project and make decisions.
• Ability to become familiar quickly with emerging technologies.
• Ability to travel to multiple sites as part of regular job duties.

Nice To Haves

• Experience administering and supporting AEC technology applications and systems, such as Autodesk, Bluebeam, Bentley, or Lumion.
• Experience administering and supporting department-specific technology, including IoT, BIM, digital twin modeling and visualization, cloud or edge computing, and wireless mobile communications.
• Experience supporting and administering Windows desktop and server systems.
• Experience administering and supporting applications and systems in a Microsoft 365 cloud environment, supporting Azure Active Directory, and using IT automation and remote support tools or software.
• Experience designing, implementing, supporting, and administering cloud-based software systems and Microsoft Azure cloud compute infrastructure.
• Experience developing, supporting, and deploying automated software installations.
• Experience managing hardware and software infrastructure, including Windows server support, imaging devices, device troubleshooting, software upgrades, automated software installations, cloud-based software support and administration, and user management.

Responsibilities

• Architect, optimize, implement, configure, manage, administer, troubleshoot, maintain, and monitor infrastructure software, hardware, systems and applications, middleware, servers and storage, and IP-based telecommunications.
• Establish and implement IT policies, governance, standards, and security.
• Make independent decisions about procurement of technical solutions within the assigned focus area.
• Create, document, publish, and maintain procedures, and ensure installations comply with City of Austin specifications and IT standards and governance.
• Assist with planning, designing, procuring, and delivering software and hardware purchases; ensure appropriate product specifications and provide cost analyses.
• Research, test, and implement new technology, software releases, and upgrades.
• Participate in disaster recovery planning and testing, including fault tolerance and maintenance of detailed disaster recovery plans.
• Communicate and interface with IT staff, vendors, and users.
• Provide systems administration and IT support for AEC technology applications and systems; work with vendors on new engineering technology implementation, provide training and support, and resolve customer issues.
• Administer engineering-related hardware, software, and infrastructure, including Windows desktop and server systems, Microsoft operating systems, and cloud-based software.
• Provide technical or project leadership, training, and guidance to others, and may lead work assignments.
• Travel to multiple Austin facilities as necessary for regular job duties, subject to the stated driver safety standards.

Benefits

• Tuition reimbursement and financial support for continuing education, licenses, and certifications.
• For covered employees, low-cost medical, dental, and vision coverage, paid leave, a competitive retirement plan, and training opportunities.
• Generous leave, work-life balance programs, and extensive benefits.
• Access to the City of Austin Employees' Retirement System.
• Access to public transit and bike-friendly transportation infrastructure.
• Wellness programs, on-site fitness centers, and mental health support.
• Professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior