Sr. Systems Administrator

Pulse Biosciences•Hayward, CA

5h•$120,000 - $140,000•Onsite

About The Position

The Senior Systems Administrator is a member of Pulse Biosciences’ IT infrastructure team, assisting with the planning, maintenance, operation, implementation, and support of IT products and services. The role manages priority projects and supports the company’s growing corporate infrastructure through day-to-day technical tasks. Work emphasizes security products and also includes domain, server, network, and cloud infrastructure support. The position covers a broad range of technologies, including Windows PCs and servers, LAN/WAN, Active Directory, network hardware, email, backups, VoIP systems, printers, and SaaS systems. It combines desktop support, server administration, and project execution. This is an onsite role in Hayward, California; candidates must reside in the San Francisco Bay Area. No relocation is offered.

Requirements

Bachelor of Science degree in Computer Science or Information Technology, or equivalent experience.
At least 5 years of experience in systems administration and help desk support.
At least 3 years of experience with Palo Alto firewalls and OKTA.
Strong working knowledge of Windows 11, Active Directory, Group Policy, Office 365, OneDrive for Business, MS Teams, Azure, Windows Server Administration, and Veeam.
Working experience creating, managing, and troubleshooting virtual servers using VMware.
Knowledge of mobile devices and MDM systems.
Knowledge of cybersecurity hygiene and practices for system hardening and monitoring.
Working knowledge of networking fundamentals, including TCP/IP, subnetting, DNS, DHCP, WLAN, and RADIUS.
Ability to break down complex problems logically, identify root causes, and create sequential, actionable resolution tasks.
Ability to document lessons learned, ticket resolutions, and technical training materials thoroughly.
Ability to complete complex technical tasks under pressure in a fast-paced, changing environment.
Strong troubleshooting, problem-solving, and analytical skills, with a focus on preventative actions.
Ability to work after hours and on weekends from time to time.
Strong follow-through, initiative, enthusiasm, and willingness to help where needed.
Excellent oral and written communication and critical-thinking skills.
Ability to work conscientiously with minimal direction, use good judgment, take initiative on short- and long-range projects, and recommend actions.
Ability to work as a team member, multitask, and adapt flexibly to changing priorities and requirements.
Ability to lift up to 50 pounds.
Must reside in the San Francisco Bay Area.

Responsibilities

Respond to help desk requests and troubleshoot end-user issues through a ticketing system, by phone, and in person; identify root causes and escalate issues to the appropriate resource.
Manage Microsoft Windows operating systems, network infrastructure, firewalls, switches, and Active Directory; troubleshoot server hardware, operating system, and software problems.
Monitor security for possible intrusions and assess the effectiveness of security policies and systems; review, recommend, and implement security systems and tools.
Investigate and troubleshoot infrastructure and systems issues across platforms and applications, participate in incident response and corrective efforts, and coordinate and communicate with affected parties.
Configure and administer backups, snapshots, data recovery, cloud storage, and disaster recovery infrastructure; verify network connectivity and document issues or concerns.
Administer IT servers and technology tools, including troubleshooting, installations, configurations, upgrades, user administration, and server and network security.
Build, install, configure, analyze, tune, and troubleshoot server operating systems, VMware, and firewalls to achieve optimum performance.
Monitor network performance proactively and use alerting mechanisms to support uptime and reliable data flow.
Evaluate and implement new technologies and integrate systems into the computing environment.
Monitor, troubleshoot, and support LAN/WAN and wireless infrastructure for reliable, secure, and efficient operations.
Develop and document standards, policies, procedures, system specifications, system design documentation, implementation processes, and operational support documentation for specific IT environments.
Plan, organize, and coordinate end-user training.
Perform other duties as assigned.