Sr. Systems Administrator

Leidos•Bethesda, MD

1d•$92,300 - $166,850

About The Position

Leidos is hiring a Sr. Systems Administrator in its Intel Sector's Solutions Analysis Business Area. The role provides customer-service representative support for Service Desk operations and requires technical knowledge, a customer-oriented approach, familiarity with desktop software applications and IT Service Management software, and attention to detail in capturing customer inquiries. The administrator supports systems and software operations and maintenance in a large network enterprise, multi-enclave environment, diagnosing user-level and enterprise-wide issues, coordinating with customers and stakeholders, and implementing solutions. The role also includes mentoring and training personnel, maintaining operations and maintenance documentation, resolving complex technical problems, conducting remote endpoint remediation, and providing findings and resolution details to support root-cause analysis and process improvement.

Requirements

Bachelor's degree and 8+ years of prior relevant experience, or a master's degree and 6+ years of prior relevant experience; additional years of experience may substitute for a degree.
Active TS/SCI with a Polygraph.
Ability to communicate effectively with executive leadership, internally or client-side, about matters of significant importance to the organization or project.
Strong understanding of technical principles, theories, and concepts, and their application across the program.
Ability to serve as a subject matter expert within a technical domain area.
Excellent oral and written communication skills.
Technical and customer-oriented approach, familiarity with desktop applications such as web browsing and client software, familiarity with IT Service Management software such as JIRA, ServiceNow, or Remedy, and attention to detail when documenting customer inquiries.

Responsibilities

Provide systems and software operations and maintenance support in a large network enterprise, multi-enclave environment.
Distinguish isolated user problems from enterprise-wide application or system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop solutions, and implement solutions related to incident tickets and requirements.
Provide general systems administration mentoring and training to personnel.
Develop and update operations and maintenance documentation for personnel.
Resolve highly complex problems using technical knowledge, conceptualization, reasoning, and interpretation.
Encourage others to accept the area’s view and current practices, and to agree to or accept new concepts, practices, and approaches.
Provide follow-up reports on technical findings, feedback, and resolution steps for root-cause analysis, engineering technical assessment, and process improvement initiatives.
Remotely access end-user desktops or servers running Windows or Linux to perform software configuration, rebooting, and other remedial actions.