Sr. System Administrator/Analyst
About The Position
The Sr. System Administrator/Analyst provides hands-on leadership for the business systems portion of the Enterprise Application Team. The role leads and supports installation, maintenance, and monitoring of the hardware and software used to run the college’s administrative computer systems and serves as the primary technical support for the ERP business system’s application development staff. The position works with vendors, faculty, and staff to advance the college’s goals through its ERP and other critical business systems. The position leads the business systems team, supervises staff, prioritizes work, and oversees support for ERP infrastructure, operating systems, storage, web systems, applications, security, and development and test environments. It provides technical support to developers and end users, coordinates vendor-related projects and software release testing, documents processes, and applies change control to production systems. Scheduled maintenance may take place during evenings, weekends, or other non-business hours. Work is performed indoors in a usual office environment and requires computer use; some duties may involve remote access, lifting computer equipment, and travel between campuses or to training and conferences.
Requirements
- Bachelor’s degree or equivalent work experience.
- Five years of applicable system administration experience.
- Experience with educational ERP and other business systems, Microsoft SQL databases, and web-based technologies.
- Excellent leadership, problem-solving, writing, interpersonal, and communication skills; ability to manage multiple simultaneous projects or initiatives; self-motivation, goal orientation, and a strong customer focus.
- Ability to establish and maintain cooperative and effective working relationships with college and community members, demonstrating cultural competence and emotional intelligence.
- Demonstrated commitment to the college’s core values: respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
Nice To Haves
- Experience administering, supporting, and/or developing Workday Business Systems, especially in higher education.
- Administration experience with Ellucian Colleague ERP software, WebAdvisor, and portal.
- Working knowledge or administration experience with UNIX systems and databases, especially AIX and Unidata.
- Expertise in one or more of the following: data analytics; e-commerce and cashiering systems, especially Nelnet; academic success tracking, especially EAB Navigate; room and resource scheduling, especially CollegeNet; imaging systems, especially ImageNow; LMS, especially Canvas; sftp; ssh; VPNs; scripting; web applications; installing Windows software; and backup and restore support.
- Experience leading a team while providing hands-on technical and functional support in a hybrid environment.
- English and Spanish verbal and written communication proficiency.
- Demonstrated multicultural competence.
Responsibilities
- Lead the business systems team’s work, prioritize projects and activities, supervise staff, and conduct performance appraisals under college HR policies and procedures.
- Lead and provide primary backup for installing, configuring, troubleshooting, and monitoring hardware and software applications supporting the college’s ERP system, and maintain interfaces to other mission-critical systems.
- Lead and provide primary backup for maintaining and managing administrative operating systems, including Windows and UNIX, storage, web-based systems, and associated applications.
- Lead and perform system maintenance during scheduled downtime, including evenings, weekends, or other non-business hours as needed.
- Provide technical support to application developers and end users as needed.
- Lead application-system security, including adding and removing users.
- Lead efforts to establish and maintain test and development environments for IT and key college staff.
- Document work processes and use change-control procedures for changes to production systems.
- Lead vendor efforts on ERP-related hardware and software projects, including coordinating user signoff of software release testing and change control.
- Maintain competency in emerging technologies related to the college’s ERP systems.
- Participate in department and college goals and objectives.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
