Sr. System Administrator/Analyst

Joliet Junior College•Joliet, IL

About The Position

The Sr. System Administrator/Analyst provides hands-on leadership for the business systems portion of the Enterprise Application Team. The position leads and supports the installation, maintenance, and monitoring of hardware and software used to operate the college’s administrative computer systems, and serves as the primary technical support for ERP application development staff. The role works with vendors, faculty, and staff to help meet college goals through ERP and other critical business systems. The position leads the business systems team, prioritizes its projects and activities, and supervises team staff. It supports ERP hardware and software, related interfaces, administrative operating systems and applications, security, test and development environments, system maintenance, change control, and vendor-led projects. Duties may include work during scheduled maintenance windows, evenings, weekends, and other non-business hours.

Requirements

Bachelor’s degree or equivalent work experience.
Five years of applicable system administration experience.
Experience with educational ERP and other business systems, Microsoft SQL databases, and web-based technologies.
Excellent leadership, problem-solving, writing, interpersonal, and communication skills; ability to manage multiple simultaneous projects or initiatives; self-motivation, goal orientation, and a strong customer focus.
Ability to establish and maintain cooperative and effective working relationships with college and community members, demonstrating cultural competence and emotional intelligence.
Demonstrated commitment to the college’s core values: respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

Nice To Haves

Experience administering, supporting, or developing Workday Business Systems, especially in higher education.
Administration experience with Ellucian Colleague ERP software, WebAdvisor, and portal.
Working knowledge of or administration experience with UNIX systems and databases, especially AIX and Unidata.
Expertise in several of the following: data analytics; e-commerce and cashiering systems, especially Nelnet; academic success tracking, especially EAB Navigate; room and resource scheduling, especially CollegeNet; imaging systems, especially ImageNow; LMS, especially Canvas; SFTP; SSH; VPNs; scripting; web applications; installing Windows software; and backup and restore support.
Experience leading a team while providing hands-on technical and functional support in a hybrid environment.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Lead the business systems team’s efforts and prioritize projects and activities; supervise team staff and conduct performance appraisals in accordance with college HR policies and procedures.
Lead and provide primary backup for installing, configuring, troubleshooting, and monitoring hardware and software applications that support the college’s ERP system, and maintain interfaces to other mission-critical systems.
Lead and provide primary backup for maintaining and managing administrative operating systems, including Windows and UNIX, storage, web-based systems, and associated applications.
Lead and perform system maintenance during scheduled downtime, which may include evenings, weekends, and other non-business hours.
Provide technical support to application developers and end users as needed.
Lead application system security and the addition and removal of users.
Lead efforts to establish and maintain test and development environments as needed by IT and key college staff.
Document work processes and use change-control procedures to manage changes to production systems.
Lead ERP-related hardware and software projects with vendors, including coordinating user signoff of software release testing and change control.
Maintain competency in emerging technologies related to the college’s ERP systems.
Participate in department and college goals and objectives.
Perform related duties as assigned.