Sr. Surgical Scheduler Interventional Endoscopy Shea

HonorHealth • Scottsdale, AZ

1d • Onsite

About The Position

The Interventional Endoscopy Shea Clinic is looking for a Sr. Surgical Scheduler to join their team. This role is crucial in creating a multi-dimensional care experience for patients, offering opportunities to make a difference within HonorHealth, a leading nonprofit healthcare system in Arizona. HonorHealth provides a diverse benefits portfolio for its team members and is dedicated to transforming healthcare and improving community well-being.

As a SR Scheduler-Surgical, you will be the first point of contact for customers and will manage all departmental activities related to scheduling new and established appointments for high-level medical, radiology, and surgical procedures. Your responsibilities will include preparing and educating patients for preoperative procedures, coordinating operating rooms, and scheduling necessary specialists, surgeons, and assistants. You will also gather and record financial and insurance information, perform administrative duties, and consistently demonstrate positive customer service skills.

Requirements

• High School Diploma or GED - Required
• 1 year of related experience in healthcare related scheduling/clerical with ICD10, CPT coding and knowledge of health care plan requirements - Required
• May require completion of medical terminology class within 6 months of hire - Required

Nice To Haves

• Associate's Degree in related healthcare field.
• Medical terminology with specialization in operating room and or central supply - Preferred
• 2 years 2 to 3 years’ experience as a scheduler in the healthcare field - Preferred
• Operating Room experience preferred.
• Previous data entry/data management experience - Preferred

Responsibilities

• Acts as the first point of contact to all customers and is responsible for all areas of departmental activities including scheduling of new and established appointments for various high level medical, radiology and surgical procedures.
• Prepares and educates patients for their preoperative procedures.
• Coordinates procedure/operating rooms, schedules of specialists/surgeons, and assistants needed for the procedure.
• Gathers and records financial and insurance information.
• Performs a variety of diversified administrative duties for the department as requested and consistently demonstrates positive customer service skills.
• Schedules surgeries and high level procedures according to procedure and knowledge of physician privileges, block times (when appropriate), acquiring pertinent patient data, and verification of physician requests.
• May identify variances, opportunities and addresses areas of concern to ensure appropriate and accurate charging for surgical services.
• May post and process surgical charges, including the utilization of materials, supplies and implantable devices (and related regulatory information) into the designated computer system as necessary to remain within hospital guidelines and performs journaling by entering/transcribing data as needed.
• Registers patients, gathers demographic, medical and financial information critical to overall patient care and reimbursement.
• Determines insurance coverage and obtains prior approval for preoperative testing to comply with payor contract requirements avoiding non-compliant penalties to patient, hospital and physicians.
• Contacts appropriate surgical patients to schedule preoperative classes, education, and testing appointments (if applicable).
• Processes pre-registration accounts 24 – 48 hours prior to patient’s admission and initiates patient’s medical record.
• Distributes registration documents to appropriate staff/department.
• Obtains signatures for patient medical authorization and financial responsibility.
• Verifies material resources, instruments, and equipment are available to provide optimal physician and patient care.
• Provides coordination and information to all disciplines and departments to ensure efficient and effective workflow.
• Coordinates surgery and procedures schedule with appropriate department/anesthesia office according to departmental guidelines.
• Runs daily reports to meet the defined needs of the management team, such as charge audit and charge capture reports, etc.
• Performs other duties as assigned.

Benefits

• HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees