Surgical Scheduler

Axia Women's Health • Livingston Twp, NJ

21h • Onsite

About The Position

At Axia Women’s Health, recognized as a Great Place to Work for a 4th year in a row, the vision is to lead the way in improving women's health. This is achieved through a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. The company is currently seeking a Full-Time Surgical Scheduler for its OB/GYN Associates in Voorhees, NJ. The Surgical Scheduler must possess excellent communication and customer service skills and use clinical knowledge to schedule patients for appropriate office-based and hospital/surgical center procedures and surgeries per provider orders.

Requirements

• Excellent customer service skills.
• Excellent interpersonal skills and communication skills, both written and verbal to communicate with patients, healthcare professionals, and other healthcare staff.
• Strong calendar/scheduling management.
• Excellent data entry and meticulous attention to detail.
• Excellent computer skills and ability to navigate EMR.
• Critical thinking skills.
• Positive attitude.
• High School Degree or Equivalent.
• 1-3 years of experience in healthcare scheduling required.
• EMR familiarity and experience required.

Nice To Haves

• Previous surgical scheduling experience highly preferred.
• OB/GYN or Reproductive Endocrinology and Infertility scheduling experience highly preferred.

Responsibilities

• Schedules patients for office-based procedures and surgeries as well as hospital/surgical center procedures and surgeries within appropriate time/location slot and using the appropriate scheduling code.
• Schedules necessary diagnostic and imaging tests for patients to be completed prior to procedures/surgeries, ensuring patients have proper medical clearance.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Confirms patient insurance coverage and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Provides accurate and detailed information to patients regarding test preparations, arrival times, and any other directional information needed, and takes appropriate action in responding to questions from patients.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed, and ensures completion of assessment for advance directive, including DNR, when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time procedure/surgery is scheduled.
• Interfaces with appropriate vendor staff as needed to ensure all necessary equipment will be on site for office and hospital-based procedures/surgeries, including scheduling with contracted anesthesia groups, and with appropriate hospital staff to ensure a cohesive working relationship in providing patients an excellent quality of care.
• Enters notes and any special instructions needed for scheduling into the electronic medical record.
• Completes pre-procedure phone calls and confirms appointment times with patients; communicates any changes in scheduled appointments with patients in a timely manner.
• Completes FMLA/Disability paperwork as needed.
• Assists other members of the department as needed.

Benefits

• Full time benefit-eligibility beginning the first of the month after hire.
• 401(k) with company match.
• Generous PTO offering with additional time off for volunteering.
• Choice of multiple medical insurance plans to best meet your needs.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short term and long term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees