Surgical Scheduler

Axia Women's Health • Livingston, NJ

11h • Onsite

About The Position

At Axia Women’s Health, recognized as a Great Place to Work for a 4th year in a row, the vision is to lead the way in improving women's health. The organization is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana and Kentucky, spanning OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. The Surgical Scheduler position is for OB/GYN Associates in Voorhees, NJ. This role requires excellent communication and customer service skills and uses clinical knowledge to schedule patients for appropriate office-based and hospital/surgical center procedures and surgeries per provider orders.

Requirements

• Excellent customer service skills.
• Excellent interpersonal skills and communication skills, both written and verbal to communicate with patients, healthcare professionals, and other healthcare staff.
• Strong calendar/scheduling management.
• Excellent data entry and meticulous attention to detail.
• Excellent computer skills and ability to navigate EMR.
• Critical thinking skills.
• Positive attitude.
• High School Degree or Equivalent.
• 1-3 years of experience in healthcare scheduling required.
• EMR familiarity and experience required.

Nice To Haves

• Previous surgical scheduling experience highly preferred.
• OB/GYN or Reproductive Endocrinology and Infertility scheduling experience highly preferred.

Responsibilities

• Schedules patients for office-based procedures and surgeries as well as hospital/surgical center procedures and surgeries within appropriate time/location slot and using the appropriate scheduling code.
• Schedules necessary diagnostic and imaging tests for patients to be completed prior to procedures/surgeries, ensuring patients have proper medical clearance.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Confirms patient insurance coverage and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Provides accurate and detailed information to patients regarding test preparations, arrival times, and any other directional information needed, and takes appropriate action in responding to questions from patients.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed, and ensures completion of assessment for advance directive, including DNR, when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time procedure/surgery is scheduled.
• Interfaces with appropriate vendor staff as needed to ensure all necessary equipment will be on site for office and hospital-based procedures/surgeries, including scheduling with contracted anesthesia groups, and with appropriate hospital staff to ensure a cohesive working relationship in providing patients an excellent quality of care.
• Enters notes and any special instructions needed for scheduling into the electronic medical record.
• Completes pre-procedure phone calls and confirms appointment times with patients; communicates any changes in scheduled appointments with patients in a timely manner.
• Completes FMLA/Disability paperwork as needed.
• Assists other members of the department as needed.

Benefits

• Full time benefit-eligibility beginning the first of the month after hire
• 401(k) with company match
• Generous PTO offering with additional time off for volunteering
• Choice of multiple medical insurance plans to best meet your needs
• Access to Axia providers at little to no cost through Axia’s medical insurance
• Axia-paid life insurance, short term and long term disability
• Free counseling for colleagues and family members, including parents and parents-in-law
• Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees