Surgical Scheduler

City of Hope•South Pasadena, CA

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary Schedules patients for surgery and coordinates operating room schedules for multi-disciplinary, multi-site surgeons. Works closely with internal and external teams including OR staff, New Patient Services, Admitting, Utilization Review, clinic schedulers, physicians, and vendors to ensure seamless surgical coordination and an exceptional patient experience.

Requirements

High school diploma (required)
Minimum of 2 years of experience in a medical environment
Knowledge of medical terminology

Responsibilities

Coordinate and schedule surgical cases and outpatient procedures aligned with physician block time and clinic schedules
Manage pre-operative workflows including orders, labs, and diagnostic testing
Communicate with patients regarding surgery dates, expectations, and financial estimates
Obtain authorizations and pre-certifications from health plans prior to procedures
Facilitate agreements between hospitals and insurance providers when required
Serve as a key point of contact for patients throughout the surgical journey
Schedule pre-op and post-op appointments, ensuring all documentation is complete and accurate
Coordinate vendor equipment and surgical support staff as needed
Maintain accurate scheduling data within practice management systems and EMR
Collaborate across departments to resolve scheduling conflicts and optimize patient care