Sr. Supervisor, Global Training & Quality

Baxter International Inc.•Skaneateles, NY

2d•$76,000 - $104,500•Onsite

About The Position

This role leads and manages Training facilitators and Quality Auditors across one or more countries and business segments. The position is responsible for overseeing the development, delivery, and evaluation of customer service training and quality programs, ensuring they meet regulatory and industry standards.

Requirements

Bachelor’s degree in a related field, or equivalent training experience
Minimum 5 years of experience in Training and Development, with a focus on adult learning
Minimum 3 years of experience in customer service quality and auditing
Working budget and P&L financial acumen
Strong knowledge of adult learning principles and best practices
Strong analytical and problem-solving skills
Previous experience in a customer-facing role
Excellent communication and interpersonal skills
Ability to design and deliver training programs using various modalities, including on-site and virtual training
Knowledge of the healthcare industry
Bilingual or multilingual skills
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Certified Professional in Learning and Performance (CPLP) or Certified Training Professional (CTP) certification preferred
Certified Quality Auditor or Certified Internal Auditor

Responsibilities

Lead and manage training facilitators and quality auditors supporting multiple business segments and countries
Provide coaching and feedback to training facilitators and quality auditors
Conduct regular observations of training sessions and quality audits to ensure compliance with training and quality standards
Oversee the development, delivery, and evaluation of the training and quality programs to meet the needs of our employees and customers
Develop and manage the department's budget, track and monitor expenses
Create and deliver engaging and interactive training materials, including presentations, handouts, and online resources
Collaborate with subject matter experts to ensure training content is accurate and up-to-date
Review and approve training and quality evaluation materials
Develop and implement evaluation methods to assess the effectiveness of programs
Analyze data and provide recommendations for improving training programs

Benefits

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits