Sr. Supervisor, Global Training & Quality
About The Position
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter Lead and manage Training facilitator(s) and Quality Auditor(s) and/or efforts across one or more countries and business segments. Responsible for overseeing the development, delivery, and evaluation of customer service training and quality programs, ensuring the quality of these programs meets regulatory and industry standards.
Requirements
- Bachelor’s degree in a related field, or equivalent training experience
- Minimum 5 years of experience in Training and Development, with a focus on adult learning
- Minimum 3 years of experience in customer service quality and auditing
- Working budget and P&L financial acumen
- Strong knowledge of adult learning principles and best practices
- Strong analytical and problem-solving skills
- Previous experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to design and deliver training programs using various modalities, including on-site and virtual training
- Knowledge of the healthcare industry
- Bilingual or multilingual skills
Nice To Haves
- Certified Professional in Learning and Performance (CPLP) or Certified Training Professional (CTP) certification preferred
- Certified Quality Auditor or Certified Internal Auditor
Responsibilities
- Lead and manage training facilitators and quality auditors(s) supporting multiple business segments and countries
- Provide coaching and feedback to training facilitators and quality auditors
- Conduct regular observations of training sessions and quality audits to ensure compliance with training and quality standards
- Oversee the development, delivery, and evaluation of the training and quality programs to meet the needs of our employees and customers
- Develop and manage the department's budget, track and monitor expenses
- Create and deliver engaging and interactive training materials, including presentations, handouts, and online resources
- Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
- Review and approve training and quality evaluation materials.
- Develop and implement evaluation methods to assess the effectiveness of programs
- Analyze data and provide recommendations for improving training programs
Benefits
- medical and dental coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
