Sr. Global Quality System and Methods Manager

franke•Smyrna, TN

About The Position

The FS Sr. Global Quality System and Methods Manager ensures that the organization’s products and services follow the FS company’s quality requirements, in addition to complying with customer and regulatory requirements for quality. The FS Quality System and Methods Manager will take responsibility for the definition, implementation and monitoring of quality systems, quality methods (DMS, FMEA, 8D, etc,), and Q indicators within the production plants at all FS Franke Division.

Requirements

Quality Tools & Continuous Improvement – Knowledge of standard quality methodologies and tools used for root cause analysis and continuous improvement (CIP), including structured problem solving approaches.
Quality Assurance – Strong understanding of Quality Assurance principles such as SPC, Lean Management, ISO 9001, IATF 16949, and related quality management system standards.
Teamwork & Matrix Collaboration – Ability to work effectively within international teams and navigate a matrix organizational structure to achieve shared goals.
Influence & Cross Functional Collaboration – Ability to collaborate with and positively influence diverse groups while also holding others accountable when necessary.
Judgment & Objectivity – Demonstrates a sense of urgency and the ability to remain impartial, objective, and fair when evaluating issues or making decisions.
Audit Management – Knowledge of IMS audit processes and requirements; certified auditor with experience managing integrated management system audits.
Learning & Development – Strong organizational skills and commitment to continuous learning, including developing self and supporting the development of others.
eIMS Management Review – Knowledge of eIMS management review processes and system expectations.
Bachelor's degree in related field required
Minimum of 8+ years of leadership experience within Quality functions in a production/manufacturing environment
Demonstrates experience collaborating across functional, regional, and divisional teams
Strong project management expertise with a record of driving initiatives to completion
Highly proactive and self-directed working style
Ability to positively influence stakeholders at all levels
Creative problem-solving and innovative thinking skills
Proficiency in English and German (written and verbal)
Completion of recognized leadership development courses or certifications

Nice To Haves

Customer Requirements – Awareness of customer standards and expectations within Food Services (preferred but not required).

Responsibilities

Global responsibility for the quality area, in particular the development, maintenance, improvement and monitoring of the quality management system and the procedures for increasing quality in production at all production sites.
Reporting to top management on the performance of the quality management system and necessary improvements
Management of Quality employees in the matrix and technical management of operational quality issues in cooperation with the quality managers of the Divisions.
Prio- and awareness-raising of global quality issues
Determination of customer needs and continuous promotion of customer satisfaction
Representation of the company towards customers and other external partners in all areas of quality according to the escalation pyramid incl. management of recourse and warranty scopes
Main contact person in Q-questions for the Divisions in Q Systems & Methods
Determination of customer needs and continuous promotion of internal and external customer satisfaction
Establishment of a quality-oriented corporate system and methods culture by raising the awareness of all employees, from top management to the store floor level
Managing the change process by creating acceptance and considering the corporate culture
Implementation and execution of innovative concepts to optimize processes and continuously improve quality according to
Lean method competence (value stream design, problem solving, CIP, store floor management, SMED, TPM, 5S, 8D etc.)
Implementation and development of a CAQ – system globally in Franke
Development and implementation of programs to increase efficiency and quality according to "Best in Class" in Digitalization 4.0
Ensuring globally uniform procedures and methods for checking defined quality benchmarks, standards and criteria
Implementation of the corporate strategy to harmonize all processes across functions and segments
Carrying out global training and coaching regarding quality systems, methods & processes
Empowering employees and creating a quality culture in which employees see themselves as part of a learning organization and improve processes independently
Planning and coordination of the annual internal audits for quality assurance in all functions and locations