Sr Supervisor - Export/Ocean Import

Nippon Express USA • Hayward, CA

1d • $70,304 - $90,000 • Onsite

About The Position

Nippon Express U.S.A., Inc. (“NEU”) is seeking a Sr Supervisor for the Export/Ocean Import department. NEU, a subsidiary of Nippon Express Company, Ltd., is a leading international freight forwarder providing comprehensive logistics and transportation services. This role involves supervising staff and overseeing daily import/export operations, ensuring compliance, and driving process improvements.

Requirements

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Minimum 3+ years of Ocean Import experience with previous experience in a Team Lead or Supervisory position
• Must be flexible with work schedule.
• Strong leadership skills
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience

Responsibilities

• Provide departmental support and supervise the staff in the Ocean Impor/Export department.
• Supervise and oversee daily import/export operations, including customs clearance, shipping documentation, cargo movement, customer service, and regulatory compliance.
• Lead and manage Team Leaders and operational staff to ensure accurate and timely execution of all shipment activities.
• Monitor departmental workload, staffing levels, and operational performance to maintain service standards and productivity goals.
• Manage escalations involving customers, carriers, vendors, customs issues, service failures, delays, claims, or operational exceptions.
• Ensure compliance with U.S. Customs regulations, FMC requirements, DOT regulations, TSA requirements, and other applicable transportation and trade compliance standards.
• Review and approve operational procedures, SOPs, and workflow processes to ensure consistency and efficiency.
• Identify operational inefficiencies and implement process improvements to enhance productivity, accuracy, and profitability.
• Support business development efforts by assisting with customer onboarding, operational implementation, and account retention.
• Conduct employee coaching, training, performance evaluations, disciplinary actions, and career development planning.
• Ensure proper communication and coordination between customers, overseas offices, carriers, warehouses, truckers, brokers, and internal departments.
• Monitor key performance indicators (KPIs) including shipment accuracy, billing accuracy, cargo release timing, productivity, and customer service metrics.
• Assist management with budgeting, forecasting, operational reporting, and departmental planning.
• Maintain a positive and professional work environment that promotes teamwork, accountability, and continuous improvement.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED